Customer Service

3 months ago

Goole, United Kingdom Tunstall Full time

We are recruiting a **Customer Service & Invoicing Administrator** to join our team based in Whitley Bridge, Yorkshire. **This is a Fixed Term Contract for 6 months.**

**What will you be doing in this role?**

As a Customer Service & Invoicing Administrator at Tunstall, it will your responsibility to liaise with a variety of customers and organisations via various communication methods. The role involves dealing with general enquiries, chasing purchase order numbers for chargeable work, arranging surveys, producing quotations, processing order acceptances and invoicing the client.

You will have good customer service experience along with great communication and MS Office skills.

**Required skills and experience**
- Excellent customer service skills with the ability to deal effectively and professionally with all customers
- Excellent communication skills with a good level of spelling, grammar and punctuation
- Excellent organisational and planning skills with a keen eye for detail
- Good logical problem solving skills
- Experienced and proficient in the use of Microsoft Office

**Required competencies**
- Flexible and approachable work manner
- Ability to work as part of a team or independently
- A clear and friendly telephone voice

**Desirable skills and experience**
- Previous invoicing experience
- Knowledge of the IFS ERP system
- Knowledge of Tunstall products and services

**What we offer**:

- Competitive salary
- 25 days holiday
- Healthcare
- Contributory pension
- Volunteer day
- Perks and benefits that include things like: free eye tests, retail discounts and a subsidised on-site canteen
- Free car parking
- A warm and welcoming team environment
- Development and a chance to build a rewarding career

**Your day-to-day responsibilities will include**:

- Deal with enquiries from a variety of sources, including Housing Associations, Councils, engineers and subcontractors
- Contacting customers to obtain purchase orders numbers for work completed, contributing to an annual invoice target of £4 million
- Maintaining and updating data on the inhouse ERP system (IFS)
- Organising site surveys for Small Works
- Providing quotations to customers based on information supplied by Tunstall engineers or third-party subcontractors using a pricing matrix and agreed format
- Processing quotation acceptances, ordering the necessary equipment to allow the engineer/subcontractor to complete the work on an appointment basis
- Process invoices in accordance with business requirements
- Validation of the work completed and charges to be applied to ensure accuracy of the information on the invoice
- Issue manual invoices if required

**A bit about us**:
Tunstall is a **market-leading health and care technology provider**.

We’re passionate about ensuring our team reflects the brilliant and unique qualities of the people and communities we support. Our incredible team of more than 3,000 colleagues provides **lifesaving** and **life changing technology** and **services** to **millions of people** in **18 different countries**.

At Tunstall you’ll find a place where you’re valued and celebrated for being yourself. We empower our people to deliver the very best teamwork, innovation and thought leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at each step. From our open, fair, and transparent recruitment processes, through to the many development and career growth opportunities we provide.

**Each Tunstall colleague has a superpowerthey’re unique. No one else is them, and we think that’s special. Come and join our mission and be part of our team, our One Tunstall team.**

**.

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