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Customer Service Representative
2 months ago
Transforming Logistics with Excellence
XPO is seeking a highly skilled Customer Service Coordinator to join our dynamic team. As a key member of our logistics operations, you will play a vital role in ensuring seamless customer experiences.
About the Role:
- Proactively identify and resolve customer issues, providing exceptional service and support.
- Analyze recurring issues to determine root causes and implement effective solutions.
- Manage claims and customer inquiries with professionalism and attention to detail.
- Monitor and analyze call logs to optimize service delivery.
Requirements:
- Experience in distribution and warehouse customer service environments.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office applications, including Word and Excel.
- Ability to work in a fast-paced environment and adapt to changing priorities.
About XPO:
XPO is a leading provider of innovative logistics solutions, serving the world's most successful companies. Our global team is dedicated to delivering exceptional service and driving business growth. We strive to create an inclusive environment where everyone feels valued and empowered to succeed.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Join Our Team:
We are committed to building a diverse and inclusive workforce. If you are a motivated and customer-focused individual with a passion for logistics, we encourage you to apply. Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.
