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Customer Service Representative
2 months ago
XPO Transport Solutions UK Limited is seeking a highly skilled and motivated Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Proactively identify and resolve customer issues in a timely and efficient manner
- Analyze recurring issues and develop effective solutions to prevent future occurrences
- Handle claims and customer inquiries with professionalism and empathy
- Monitor and analyze customer feedback to improve service quality
- Previous experience in a customer-facing role, preferably in a logistics or distribution environment
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in Microsoft Office applications, including Word and Excel
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
XPO Transport Solutions UK Limited is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
