Tower Host
3 weeks ago
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
**Departments**: Tower/BH
**Home Palace**: HM Tower of London
**Status**: Established/Permanent, Temporary/Seasonal
**Estimated Start date**: 1 July 2023
**Salary**: £22,371 per annum pro-rata (£11.95 p/h) Pro Rata
Days/Hours of work: Established and Summer Seasonal positions. Various start and end dates available.
36, 24, or 15 hours per week. Shifts may include weekends and Bank Holidays
**About the role**
We are a team of people who love and look after six of the most wonderful palaces in the world. We create space for spirits to stir and be stirred.
You will be joining a dedicated Tower Host team with a real flair for outstanding customer service, welcoming visitors to His Majesty's Fortress, The Tower of London.
As part of the team, you will be a welcoming presence on Tower Hill and at the entrance, directing and engaging with our visitors, answering questions and helping to enrich their experience. You will be selling tickets to our visitors, ensuring that they all receive a warm and friendly welcome, whilst providing them with everything they need to ensure they enjoy their visit to the full.
You will also be placed in any of our retail stores providing outstanding service and sales to our customers, you will ensure the smooth operation of the shop and respond promptly and flexibly to customer needs.
**Roles Available**:
x2 Permanent (Established) - 36 hours
x2 Permanent (Established) - 15 hours (weekends)
x3 Seasonal (Temp) - 36 hours
x2 Seasonal (Temp) - 24 hours
**Please specify preferred role when applying.**
**About you**
You will need to be a team player, who will relish the challenge of a busy working environment and can remain calm under pressure. You should enjoy exploring new and creative ways of working that add real value to our customers' experiences.
You'll be friendly, professional and be able to communicate effectively with all different kinds of people. And above all, you will need to be a dynamic and experienced customer service provider, with a passion for delivering outstanding customer service.
You will work a roster according to the needs of the business, which will be provided in advance and the shifts will include working weekends and bank holidays.
If you have applied for this role in the last 6 months and been unsuccessful, please do not reapply.
**Closing date**: Sunday 18th June at 11:50pm.
You may have experience of the following: Retail Sales, Shop Assistant, Visitor Experience Assistant, Host, Warden, Visitor Services Assistant, Customer Service, Visitor Services, Travel and Tourism, Front of House, Tour Guide, Ticket Sales, Admissions, etc.
REF-205 771
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