Front Of House Manager

2 weeks ago

London, United Kingdom Leonardo Royal Hotel London Tower Bridge Full time

Be Yourself – Be an Inspiration to Your Team – Be Leonardo 

As a Front Of House Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.

If you’re our ideal Front Of House Manager, you will:  

Be yourself  Create a fun and engaged department to deliver on KPIs and support your team to achieve these  Have a passion for hospitality and be a role model for your hotel  Bring your positive energy to work with you every day  Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel 

Why come join us?  

We look after our colleagues just as well as we look after our guests. Once you’re part of the team, you’re part of the Leonardo community and it’s our role to keep you at the top of your game as a Head of Department (HOD) Our HODs hold key team leadership roles, so we support your management skills with our “People Programme” and “Passion 4 People Leonardo Culture” workshops.

To develop vital business and people skills we offer an 8-month “Fast Forward Programme”, or if the time is right our longer-term “Accelerate Programme” will prepare you for your first DGM or Operations Manager role “Accelerate” develops your abilities and expertise at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality.

Our Story  

Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels across the UK & Ireland and have plans for major expansion over the next few years’; there’s never been a more exciting time to join us

Some of the perks you could enjoy include:  

Head of Department bonus scheme: based on our financial and your personal performances  Enhanced pension plan Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops Free hot meals whilst on duty  Talent referral scheme: earn yourself a bonus for recommending a friend to join us We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support  Ongoing job-related training programmes with clear paths for progression 

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