Front of House Supervisor

2 weeks ago

London, United Kingdom Royal Academy of Music Full time

Responsible for ensuring the seamless operation of the front of house area, delivering exceptional service to customers, and achieving set objectives by both the Royal Academy of Music and Absolute Taste.

**Key Responsibilities**:
Food & Beverage Service:
Maintain the highest standards of food and beverage service and presentation, aligning with client expectations.

Support and cultivate the skills of the front of house team to uphold standards and continuously enhance the catering service.

Serve and clear counters as necessary, ensuring efficient flow of service.

Monitor and maintain relevant marketing materials, ensuring they are current, displayed appropriately, and relevant to the cafe's offerings.

Manage hospitality and F&B services effectively.

**Customer Relations**:
Lead the team to consistently embody a friendly and professional demeanor, dedicated to delivering superior customer service.

**Team Management**:
Aid in the induction process for new staff, adhering to company policies and procedures.

Foster high staff morale and motivation within the team.

Oversee ongoing training initiatives for the front of house team.

**Hygiene & Unit Appearance**:
Ensure all areas under your supervision are upheld to the highest standards of cleanliness, tidiness, and overall appearance, including equipment and facilities.

**Health & Safety**:
Enforce safe working practices in accordance with legal and company requirements.

Promptly and accurately report any accidents, maintaining thorough records.

**Performance Standards**:
Demonstrate innovation and a focus on food and services.

Uphold quality standards across all aspects of the unit.

Continuously develop catering services in alignment with client needs.

Ensure team members achieve set performance standards.

Foster customer satisfaction and cultivate professional relationships.

Achieve key performance indicators.

Maintain cleanliness and hygienic operations.

Manage costs within budgeted parameters.

Ensure compliance with company guidelines and legal requirements.

Fulfill any reasonable requests from the line manager.

**Qualifications and Experience**:
Previous experience in a supervisory role within the hospitality industry.

Strong communication and leadership skills.

Knowledge of health and safety regulations.

Ability to work effectively in a fast-paced environment.

A passion for delivering exceptional customer service.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Additional duties may be assigned based on operational needs.

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