Customer Service/account Executive

3 weeks ago


City of London, United Kingdom Centre People Full time

A specialist fine food wholesaler, that supplies much of London’s fine dining restaurants and hotels, seeks a capable, confident, and resilient account and customer service executive to manage a busy and fast paced workload.

**Working Hours**:7:30am - 4:30pm

**Place of work**:Billingsgate Market

**Main Responsibilities**:

- Hands-on and practical B2B customer support to restaurants and hotel clients in Central London
- Providing daily updates on stock shortages, delivery times, delays and collection times to clients
- Logging all delivery details and customer enquiries on the in-house database (needs to be computer literate)
- Ad hoc customer support - this is a very fast-paced role and you will be required to use your initiative and intuition to best serve your client
- Previous experience in a B2B customer support role - ideally within a wholesale or other fast-paced, demanding setting
- Foodie - strong interest in gastronomy and high-end food service would be a good fit
- Kitchen / restaurant background with strong customer support skills
- Able to create reports relating to customer experience, order summaries etc.
- Energetic and able to work on the job and pick up new tasks quickly


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