Technical Support Specialist

2 weeks ago

Stowmarket, United Kingdom EO Charging Full time

Our people work differently depending on their jobs and need at EO Charging. From remote, hybrid working to flexible hours, we have plenty of options that help our people to thrive in their professional and personal lives This role is based in the UnitedKingdom and as such all normal working days must be carried out in the United Kingdom.

We're looking for a Technical Support Specialist with customer service experience within a call centre environment to support our customers and installers on technical related issues.

The contact centre team represent the voice of EO to our customers and the voice of the customer internally. You will promote improvements to products, services, and information to ensure that EO continue to deliver what our customers require for their chargingneeds.

**Here's how a day might look for you...**
- Receive customer calls and resolve issues, recording all interactions on the CRM system
- Logging, prioritising, resolving and escalating queries where necessary
- Addressing customer needs and identifying call drivers
- Ensure all support calls are handled timely and effectively
- Communicate with customers through various channels to ensure ’best in class’ service
- Catalogue any product issues or bugs using Azure platform
- Ensure customer satisfaction remains our focus and that the review scores reflect this positively

**About you**

We're looking for someone with strong experience working in a Technical/Customer Support environment - if you have a background working in a busy call centre this would be ideal for you You'll have excellent fault-finding skills always finding ways to resolvecustomers issues and act as a source of technical expertise. Above all else, strong attention to detail, communication skills and time management will set you up for great success at EO.

From a technical side, previous experience working with Unix/Windows/Linux operating systems will help you hit the ground running although this is not a deal breaker for us as full training will be provided on the systems and our chargers.

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