Admin Supervisor

**Aaron Services, part of The Sureserve Group are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, we are on the lookout for an experienced admin supervisor to join our team in our brand new Stowmarket Office.**

**Benefits**:

- Sharesave PLC share purchase options
- Support provided for professional qualifications
- Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support
- counselling for staff
- Long service recognition
- Service level awarded annual leave policy
- Enhanced maternity/ paternity packages
- Childcare vouchers
- Dental/Healthcare cash plan
- Cycle to work scheme
- Women in Business Group
- Sureserve Academy
- a platform for development, career progression
- Employee Voice programme
- Social activities for all of our Teams
- Sureserve Legends
- celebrating the fantastic ways in which our employees live our values.

**Role Overview**

Reporting to the Head of Region, the postholder is responsible for ensuring a high standard of service delivery across the team of administrators is delivered, providing coaching and support to administrators where appropriate, logging calls and service appointments to our clients and tenants. Planning and distribution of daily work to an engineering workforce and liaising with managers to ensure works are completed in line with expectation.

**Key Responsibilities**
- Liaise with the Operations team, clients and other third parties to gather information and resolve issues within satisfactory timeframes.
- Manage team volumes, providing cover in times of peak volume or staff absence in the administration roles.
- Deliver a high level of professional customer service to communicate effectively with clients and tenants, maintaining a high level of customer satisfaction.
- Monitor admin team calls to maintain consistency of approach and improve quality of handling where appropriate, providing feedback and delivering coaching to individuals where appropriate.
- Review and report on operative performance for quality, errors, and feedback issues.
- Ensure service delivery is continuously improved to meet the needs of the clients and customers.
- Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
- To undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job.
- Ensure IT system are updated as and when specified.
- Assist in the training of any existing and new staff.
- Ensure compliance with all Company Standards, Policies, and Procedures

**Key Attributes**:

- A self-motivated individual, looking to develop and progress within a successful Company.
- Understand and work to an excellent level of customer service.
- Friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

**The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 2,100 employees working from over 20 offices.**

**We are committed to developing talent at all levels, ensuring equality, diversity, and inclusion in the way we work and in the communities in which we work, and making sure that every one of our people, clients and customers has the opportunity and support to fulfil their professional and personal potential.**

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£28,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Stowmarket: reliably commute or plan to relocate before starting work (required)

Work Location: In person