Repairs Customer Advisor
5 months ago
**Repairs Scheduler**
**£25,000 - £30,000 depending on experience**
**Full-time office based in Northampton**
**Monday to Friday 9am - 5.30pm**
**About the role**:
This role will be based in our Northampton office and will report into our Responsive Repairs and Voids Manager.
**What you will be doing**:
- Assist and support the Repairs, Compliance and Defects departments in managing and delivering repairs/works requirements.
- Scheduling works activities with contractors and arranging access.
- Ensuring contractors submit all relevant documentations and evidence upon completion of works.
- Closing all completed jobs on all systems and ensuring all relevant folders are updated with the required certification.
- Assigning work to contractors within a set time frame and informing residents of attendance where applicable, ensuring appointments suits all parties.
- Raising authorised works orders for contractors.
- Promote good working relationships with your colleagues and the company's contractors.
**Your Benefits**:
We offer a wide range of benefits in return for your dedication and passion. They include:
- Competitive salary and discretionary bonus
- 25 days holiday (not including bank holidays) with an extra day for every year’s service (up to 30 days).
- A workplace pension scheme, matching personal contributions up to 5%. You’ll also receive life assurance for four times your annual salary
- Free, confidential one-to-one counselling (online) with qualified therapists, counsellors, life and career coaches via the MyndUp platform
- Cycle to Work scheme: letting you save 26-40% on a bicycle and accessories. You pay nothing up front and the payments are taken (before tax) from your salary monthly
- A great social life with regular events and parties
- Free fruit and vegetables delivered to your home four times a year
- Full access to Perkbox with free and discounted deals all year round
**What we’re looking for**:
- Planning experience within Social Housing
- Property maintenance knowledge
- Ability to work on own initiative and as a team member
- Excellent verbal and written communication skills
- Organised and efficient administration skills
- Proven ability to use Microsoft Office, Teams and CRM systems (Microsoft Dynamics)
- Ability to act efficiently and proactively within defined decision-making processes.
IND
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Work Location: In person
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