Customer Service Officer
5 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As a Customer Service Officer, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a full-time position with opportunities for growth and advancement.
**Responsibilities**:
- Provide accurate information about products, services, and promotions
- Process orders, returns, and exchanges efficiently and accurately
- Resolve customer complaints or issues with patience and empathy
- Upsell products or services to maximize sales opportunities
- Maintain customer records by updating account information and notes
- Collaborate with other departments to ensure customer satisfaction
Qualifications:
- Fluent in English; ability to communicate clearly and effectively
- Strong data entry skills with attention to detail
- Ability to analyse customer needs and provide appropriate solutions
- Excellent verbal and written communication skills
- Experience in upselling or sales is a plus
- Demonstrated phone etiquette and customer service skills
Pay: £24,016.19-£29,649.40 per year
**Benefits**:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: In person
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