Customer Service
5 months ago
**About us**
We are professional and agile.
Our work environment includes:
- Modern office setting
- Food provided
Job Description: Customer Service Representative
**Responsibilities**:
- Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner
- Assist customers with product information, order status, and account inquiries
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities for process improvements to enhance the customer experience
Qualifications:
- Previous customer service experience in a call center or retail environment is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient computer skills, including experience with CRM software and Microsoft Office Suite
- Ability to work independently as well as part of a team
**Job Types**: Full-time, Part-time
Part-time hours: 20 per week
**Salary**: £23,374.00-£24,747.00 per year
**Benefits**:
- Flexitime
Flexible Language Requirement:
- English not required
Schedule:
- Flexitime
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
**Education**:
- Diploma of Higher Education (preferred)
**Experience**:
- customer service: 3 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (preferred)
Work Location: In person
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