Customer Service Advisor 11 Months Ftc

7 months ago

High Wycombe, United Kingdom Dreams LTD Full time

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we'd like to make work a special place to be too. We're the UK's most loved bed retailer, so it's important our people feel the love as well. There's over 250 of us at our affectionally named 'Bedquarters' in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We're super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we've been making bedtimes better since 1985, with no signs of hitting the snooze button. We're owned by the world's largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You'll even get a guided tour when you join - that's part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that's a lot of Zzzs.

So if you're bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.

We're looking for a new Customer Service Advisor to join our Customer Service team based in Loudwater, Buckinghamshire on an 11 month FTC. In this role, you will deliver an exceptional customer experience to all, by providing an exceptional level of service in line with our core values.

Ready to skip the snooze button and get stuck in? Here's a taste of what you'll be doing day-to-day...
- In a very fast paced environment take ownership of customers concerns that have been reported and / or allocated to you and resolve in a professional, courteous, and efficient manner delivering exceptional customer service.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and prevent cancellations, resolve issues with faulty and damaged goods by following the Company's Faulty Goods Procedure
- Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.
- Ensure activities meet and comply with organisational and legal requirements for health and safety and general duty of care.
- Supporting the Operations or Correspondence teams when required

**This is the type of person we're dreaming of**:

- Proven customer service experience gained within a fast paced, head office environment in Retail, Leisure, or Hospitality
- Excellent telephone manner and verbal and written communication skills
- Excellent IT skills, including Microsoft Office suite, bespoke systems etc.
- Ability to cope in a constantly changing and demanding environment.
- Maintain a professional, courteous, and friendly manner at all times.
- Ability to demonstrate effective influencing skills.
- Problem solving and ability to think quickly to resolve issues.

**In your dream role, you'll also receive**:

- Bonus: Our discretionary annual bonus scheme recognises the hard work and dedication of our superstar dreamers.
- Discounts: Amazing staff discount on Dreams products, plus hundreds of brands including restaurants, holidays, and shopping.
- Buy-in schemes: You'll have the opportunity to buy extra holiday, private healthcare, or savings and loans.
- Parking: We know it goes without saying, but our free onsite parking gives you peace of mind when you travel.
- Wellbeing: We partner with the Retail Trust to offer a 24-hour helpline with a variety of support services, as well as hosting an on-site gym and out of hours GP service.
- Hybrid working: Whether you're an early bird or night owl, we trust you to work your hours responsibly to suit you

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