Digital Capability Support Officer

1 month ago

Oxford, United Kingdom University of Oxford Full time

The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.

We have an exciting opportunity to join the IT Services Department as a Digital Capability Support Officer working on site, in Banbury Road near the city centre.

IT Services is a key department that ensures that the University has robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration. We value and recognise our own and the contribution of others, creating a great culture to work in and a place where we all feel we belong.

The Digital Capability Support Officer is the go-to facilitator and trouble-shooter for the Digital Capabilities Team, ensuring smooth operations and providing exceptional customer service to users.

**What We Offer**

As an employer, we genuinely care about our employees’ wellbeing, and this is reflected in the range of benefits that we offer including:

- An excellent contributory pension scheme
- 38 days annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs

While the primary location for this role is our Central Oxford office, there may also be opportunities to arrange occasional work-from-home shifts.

**About the Role**
- The Digital Capability Support Officer plays a key role within the Digital Capabilities Team, serving as a crucial facilitator for the team’s services. Located in the Thames Suite on Banbury Road, this multifaceted position ensures the smooth functioning of the team’s operations.
- Your primary responsibility is to engage directly with users, providing exceptional customer service. Whether it’s answering inquiries, troubleshooting technical issues, or assisting with digital tools, your ability to communicate effectively and address user needs promptly will be essential. Working within a well-knit team, you will serve as a friendly and knowledgeable point of contact, ensuring a positive user experience and fostering strong relationships.
- In this role, you’ll often find yourself juggling multiple tasks simultaneously. From handling user requests to processing finance tasks or managing system updates, your meticulous attention to detail will be crucial.

**About You**
- You will have strong customer service and communication skills with the ability to engage with people in both a professional and personable manner. Whether it’s answering inquiries or addressing concerns, as the initial point of contact, your role is pivotal in ensuring a seamless experience for our delegates and teachers.
- You are organized and detail-oriented: You are meticulous and have strong organizational skills, capable to work collaboratively within the team and on your own. In this role, you will be responsible for maintaining the integrity of course data and managing financial transactions with accuracy, as well as overseeing the setup of our computer teaching rooms. Your attention to detail will be instrumental in supporting the operations of our services.
- You are tech-savvy and a quick learner: You are comfortable with technology and have a proactive approach to learning and problem-solving. Your ability to provide timely IT and AV support is crucial, as is your readiness to address and resolve technical challenges efficiently.

**Application Process**

Interviews for this position are scheduled to occur within the final two weeks of May 2024 and will be carried out in person at IT Services, 13 Banbury Road.

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