Head of Facilities

7 months ago

Lancaster, United Kingdom St John's Hospice Full time

MAIN DUTIES Day to day management Provide leadership of the operational management functions for catering, housekeeping, maintenance and café teams within the Hospice including regular one to one meetings, annual appraisals, performance reviews, and managing sickness absence and annual leave. Ensure that Facilities staff undertake all mandatory training in line with Hospice policy, and that they receive adequate training and development in all aspects of their role. Catering To manage the Head Chef in order to: Ensure provision of high-quality food to patients, families, relatives and staff. Ensure patients nutritional requirements are met.

Ensure adherence to Hospice, CQC and HSE catering standards. Maintain our level 5 score for Environmental Health inspections. Housekeeping To manage the Housekeeping Supervisor in order to: Ensure the Hospice is clean, comfortable and meets the highest standards. Provide a dedicated staff and volunteer housekeeping service.

Ensure compliance with COSHH and infection control standards. Maintain KPIs through quality audit processes e.g. PLACE (Patient Led Assessments of the Care Environment). Maintenance To manage the Facilities Coordinator in order to: Ensure smooth, uninterrupted daily running of the Hospice facilities.

Provide a dedicated staff and volunteer maintenance team to deliver an in-house service for minor repairs, painting and decorating, and basic maintenance tasks. Manage contractors to ensure appropriate policies and procedures are met to preserve the health and safety of patients and families, relatives, volunteers and staff at all times. Produce and implement an annual planned maintenance schedule for the Hospice. Ensure medical asset databases and maintenance databases are kept up to date.

Operate and monitor an effective maintenance helpdesk system. Manage security arrangements for the Hospice and Forget Me Not Centre. Courtyard Café To manage the Café Supervisor in order to: Deliver a high level of quality food and customer service to our Café customers. Provide a dedicated staff and volunteer team to uphold a high standard of customer service, cleanliness and a pleasant environment.

In conjunction with the Director of Finance and Resources, develop the Café business to ensure that it provides a sustainable income stream for the charity. Support Hospice departments with internal and external events. Estates Ensure risk assessments and safe systems of work are implemented and all relevant codes of practice in respect of hygiene, fire, and health and safety are implemented and maintained In conjunction with the Director of Finance and Resources, develop and implement the Hospice Estates Strategy. Take a hands on approach to maintaining the look and feel of the Hospice and Forget Me Not Centre buildings and grounds, completing minor repair work where safe and appropriate to do so.

Ensure our grounds are maintained to the highest standard, providing a calm and safe haven for patients and families. Liaise with external project managers and contract leads to ensure completion of works in a safe, timely way, and in accordance with the St Johns Hospice Contractor Agreement. Develop excellent relationships with local contractors, in accordance with the Preferred Suppliers and Contractors Policy, to ensure value for money is achieved. Maintain good record-keeping systems to ensure service is timely and contractor information is up to date.

Ensure the Business Continuity Plan is robust and developed in partnership with the Senior Management Team and key local providers. In conjunction with the Director of Finance and Resources, set and manage revenue and capital budgets for facilities. Coordinate the planning and delivery of building projects, renovations and refurbishment works, liaising with external consultants and contractors as necessary to ensure successful completion. Monitor, review and update all facilities-related policies to ensure that they are fit for purpose and adhere to relevant statutory and mandatory legislation.

Participate in the on-call rota and attend emergency call outs to the Hospice and Forget Me Not Centre outside of normal working hours when required to do so. Transport Ensure maintenance and safety of the Hospices fleet of vehicles. Ensure all facilities-related volunteer and staff drivers are appropriately licensed, insured and trained. Management Role Attend the quarterly Hospice Health and Safety Committee meetings.

Attend the North West Hospice Facilities Management network group meetings. Attend the monthly Hospice Management Team meetings. Attend the monthly Finance and Resources Team meetings. Health & Safety Work closely with the Health & Safety Officer in order to: Maintain accurate and effective records relating to health and safety of the premises, services and facilities to ensure compliance with CQC & HSE standards.

Ensure all aspects of the Fire Safety Policy are complied with. Ensure through on-site regula

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