Head of Maintenance

7 months ago

Lancaster, United Kingdom Thurnham Hall Resort Full time

RESORT: Thurnham Hall

LOCATION: Thurnham, Lancaster, LA2 0DT

HOURS: 40 per week

SALARY: £14.30 per hour

Thurnham Hall is a resort that is as unique as you are. We are recruiting for a Head of Maintenance to join the team working on a shift basis with a flexible working pattern. With benefits including use of the leisure club, perks at work membership and discounted stays at other resorts; why not come and join the industry leader in holiday ownership.

Reporting to the Resort Manager_,_ **the main job duties will include, but are not limited to**:

- Organise and plan the maintenance of the accommodations, facilities and common areas in the Resort to ensure all of these are functional and presentable in line with company standards
- To conduct efficient manpower planning to ensure the department has sufficient employees required to fulfil all maintenance requirements on a daily basis
- To conduct pre-arrival checks on accommodations and establish any defects that may have occurred whilst units are occupied
- To improve the appearance and standard in accommodations, facilities and common areas to ensure they are at all times well maintained
- To ensure all relevant administration is completed in a timely and accurate manner and to maintain up to date records and files
- To conduct emergency ad hoc maintenance in a timely manner, as and when required including emergency calls out of hours
- To conduct regular performance management techniques with all employees within the department, so ensure they have the necessary skills to provide an efficient maintenance service
- To assist with recruitment and selection as and when required to ensure the department is sufficiently staffed at all times
- Liaise with the Resort Manager for feedback on the performance of the department
- Liaise with Purchasing and Construction on projects such as refurbishments
- Produce clear and coherent plans for maintenance depending on costs and order of importance
- Explore ways of improving efficient work systems within the department in order to enhance the service provided and/or reduce overall costs
- Promote effective and efficient performance of team members
- Maintain morale by conducting monthly or quarterly team member morale building meetings
- Maintain in-depth knowledge of all resort systems and operations
- Ensure the resort complies with Health and Safety, emergency and security standards
- Tour the property daily; perform regular weekly inspection of units and the property to ensure that superior quality for owners and guests is adhered to
- Comply with corporate and brand standards & regulatory matters
- Monitor and address the effectiveness & productivity of all contracted services
- Coordinate and supervise special projects, to include renovations and remodels throughout the property in conjunction with Corporate Construction and Purchasing
- Perform other duties as assigned

**Qualifications**_**, **_**skills and experience required to fulfil the role include**:

- Management experience
- Ability to lead and mentor a team and identify training needs
- Working knowledge of timeshare or hotel operations
- Computer proficiency in Microsoft Word, Excel and Outlook. Also usage of well-known systems or an ability to demonstrate the use of bespoke in house systems
- Revenue Management skills with experience of budgets and P and L’s
- Excellent interpersonal and communication skills
- Ability to deal with internal and external customers
- Time management; the ability to organize and manage multiple priorities
- Problem analysis and problem solving skills
- Initiative and adaptability. Be able to split work days e.g be in the office then work on the Resort
- Detail oriented. Start projects and finish them to the agreed time frame
- Experience of managing outside areas such as grounds and gardens
- Work with a safety management system - fire safety, fire marshal experience, water testing
- Experience of ISO 14001
- Sourcing and managing contractors
- Experience of recreational water facilities
- Managing on site projects in parallel to their normal job
- Demonstrate experiences of transferable skills (plumbing, electrics and carpentry)
- Previous experience in a leisure/hospitality based function
- Multi-property experience

**Behaviours**:

- Positive attitude, enthusiastic
- Contribute to discussions and share ideas and experiences
- Engaged and innovative
- Energetic and inspiring
- Interested in technology
- Proactive
- Charismatic
- Organised
- Flexible with shift patterns
- Resort privilege program/Employee discount throughout Europe
- Referral programme
- Generous holiday entitlement
- Access to Employee Assistance Program (EAP)
- Free parking
- Use of Leisure Facilities
- Uniform provided
- Great training opportunities
- Perks at Work Membership (discounts on various products)

**Job Types**: Full-time, Permanent

Pay: Up to £14.30 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Empl

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