Id Card Operator
6 months ago
**Join us as an ID Operator and help ensure the security and integrity of our organization's access systems**
As an ID Operator, you'll be at the forefront of managing and verifying identification credentials, ensuring only authorized personnel gain access to our facilities. Your attention to detail and commitment to security will be crucial in maintaining a safe and secure environment.
You'll work with cutting-edge technology, manage electronic access control systems, and support our team in maintaining high standards of security.
Take the next step in your career and join our team to make a real impact as a ID operator
- **£11.66 per hour**:
- **Luton**:
- **Casual**
Job Opportunity
System Monitoring and Reporting:
- Regularly check that all sites on the access control system are online and operating with the correct time and date.
- Report any issues to the EDC Control Room and follow through with the internal process.
- ID Card Management:
- Produce ID cards for new employees.
- Replace lost or faulty ID cards once approved by the appropriate manager via the online form.
- Replace stolen ID cards.
- Update staff access levels upon approval from the appropriate manager through the online form.
- Handle leaver requests by deactivating IDs and requesting the return of ID cards.
Access Control and Security:
- Run daily reports on failed entries into buildings and investigate if any are due to former employees attempting entry, escalating to the appropriate manager if necessary.
- Generate monthly and quarterly reports on access control activities.
- Manually verify that all employees listed in the weekly leavers report have been deactivated in the system.
- Add new starters to the system prior to their arrival to ensure seamless onboarding.
Data Accuracy and Housekeeping:
- Ensure data accuracy and up-to-date information in the access control system for internal audits.
- Conduct housekeeping tasks to maintain the integrity of the access control data.
Communication and Coordination:
- Report any discrepancies to the Campus Security Manager or Duty Security Manager.
- Run ad-hoc access reports upon request by the Campus Security Manager, Duty Manager, or Client.
Competencies:
- Strong organizational skills with attention to detail.
- Excellent communication skills, both written and oral.
- Proficiency in using access control systems and generating reports.
- Ability to work independently and as part of a team.
- Commitment to maintaining a high level of security and confidentiality.
Core Values:
- **Integrity**:Demonstrates honesty and strong ethical principles.
- **Vigilance**: Maintains constant alertness and readiness to respond to potential security issues.
- **Helpfulness**: Provides support and assistance to colleagues and clients effectively and courteously.
Essential Skills
- **Transportation**: Must have reliable means of transportation.
- **Language Skills**: Ability to speak, read, and write English fluently.
- **Work History**: 5-year checkable history.
- **Legal Status**: Must have the legal right to work.
- **Computer Proficiency**: Advanced experience using Windows systems, such as Word, Excel, and PowerPoint.
- **Technical Skills**: Highly computer literate with excellent communication skills, both written and verbal.
- **Computer Knowledge**: Proficient and experienced in using computers.
- **Efficiency**: Able to work efficiently and prioritize workload effectively.
- **Negotiation and Relationship Building**: Ability to negotiate and build strong working relationships both internally and externally.
- **Attention to Detail**: Methodical, numerate, and grammatical with the ability to produce professional business documents.
- **Flexibility**: Willingness to work outside of normal office hours as required.
- **Experience**:Minimum of 3 years’ experience in a similar role or customer service-led environment.
**Job Types**: Full-time, Part-time
Pay: £11.66 per hour
**Benefits**:
- Company pension
- Employee discount
- On-site parking
Application question(s):
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 3 years (required)
Work Location: In person
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