Technical Support Representative

2 weeks ago


Ashford, United Kingdom Verifone Full time

**Why Verifone**:
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it's developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

**What's exciting about the role**:
We are seeking a customer focused **Technical Support Representative** to join our OCIUS Customer Support team in our Ashford, Kent office.

PAYware OCIUS Customer Support consists of a bustling merchant helpdesk providing the link between our client base and other internal teams and is the first point of contact for our customers.

In this role, you will be providing frontline product/solution and general customer support to our clients, resolving customer queries and promoting excellent customer service both internally and externally.

**Key Responsibilities**:

- Be the first point of contact for all customers for product/solution support
- Use a support database to log cases and queries
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Resolve customer queries on products/solutions whenever possible and refer to other teams as required
- Continually support the business by ensuring excellent customer service internally and externally
- Accurately update and maintain internal records and systems
- Aid in any adhoc administrative matters or projects when applicable
- Identify and suggest possible improvements on procedures

**Skills and Experience we desire**:

- GCSE level qualification passes to include English and Mathematics or equivalent
- Proficiency in MS Word and MS Excel
- Good understanding of computer systems, mobile devices and other tech products
- Good interpersonal and customer care skills
- The ability to be objective and think outside of the box
- Able to work well individually as well as with a team, reliable and willing to be responsible, take ownership and use your own initiative
- Good analytical and problem solving skills
- Able to multi-task, particularly under pressure and to deadlines within SLA's
- Ability to diagnose and resolve basic technical issues (Desirable)
- Knowledge of the card payment industry and service provision (Desirable)

**Our commitment**:
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Ashford, United Kingdom Verifone Full time

    **Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...


  • Ashford, United Kingdom Verifone Full time

    **Why Verifone**: For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in...


  • Ashford, United Kingdom Kent County Council Full time

    Advert Kent County Council Highways has a vital role to play in ensuring the County stays on the move by maintaining and enhancing our road networks. Reducing congestion is a key role for the KCC Street Works section, with their work designed to meet the mission statement “manage the use of Kent’s roads to help people make safe and reliable...


  • Ashford, United Kingdom Diamond Search Recruitment Ltd Full time

    Diamond Search Recruitment are delighted to be representing our client, With a strong leadership team, strategic and exciting growth plans, a great product portfolio and already working with recognised brands, this is an exciting opportunity! **The Role**: **Responsibilities Include**: - Be the first point of contact to engage with potential customers. -...

  • Technical Manager

    Found in: Talent UK C2 - 2 weeks ago


    Ashford, United Kingdom Carrier Full time

    About the role The Technical Manager is responsible for the oversight and the development of Fire Safety Products and provide quality assurance of current fire detection Products. The Technical Manager can review building control consultations for simple, complex and fire engineered design submissions. Provide support and guidance to the business whilst...


  • Ashford, United Kingdom Victim Support Full time

    We have an exciting opportunity for a Hate Crime Advocate to join the Kent Team, working 37.5 hours a week. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we’d love...


  • Ashford, United Kingdom Network Rail Full time

    Principal Technical Officer [Electrification & Plant] **Location**: Ashford, GB **Department Name**: DD AEPME Ashford Indirect (830802) G1 **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an...


  • Ashford, United Kingdom Network Rail Full time

    Principal Technical Officer [Electrification & Plant] - Ashford MSP **Location**: Ashford, GB **Department Name**: Southern Region **About Network Rail**: Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an...


  • Ashford, United Kingdom Huntress Full time

    **Technical Data Entry Administrator - Long term temporary role** **Immediate Start - £11.33 ph** Our client is looking to recruit a **Technical Data Entry Administrator** to support the team with technical data entry and administration duties in Ashford. This role will comprise of general administration duties to supportthe smooth running of the office...

  • Technical Operator

    6 days ago


    Ashford, United Kingdom Premier Foods Full time

    A great British food company Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households. At Premier foods we believe in inclusion,...

  • Technical Operator

    5 days ago


    Ashford, United Kingdom Premier Foods Full time

    A great British food company Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households. At Premier foods we believe in inclusion,...

  • Apprentice IT Support Engineer

    Found in: beBee S GB - 2 weeks ago


    Ashford, United Kingdom IPS International Full time

    Do you have a passion for technology? Do you like helping people? Do you have an inquisitive mind and like find a solution to every problem you find? We are looking for enthusiastic, flexible and reliable apprentice to join our growing IT Support team as an IT apprentice and support our customers. Deliver efficient operation and control of IT. What will the...

  • Apprentice IT Support Engineer

    Found in: beBee jobs GB - 2 weeks ago


    Ashford, Kent, United Kingdom IPS International Full time

    Do you have a passion for technology? Do you like helping people? Do you have an inquisitive mind and like find a solution to every problem you find? We are looking for enthusiastic, flexible and reliable apprentice to join our growing IT Support team as an IT apprentice and support our customers. Deliver efficient operation and control of IT.What will the...


  • Ashford, United Kingdom Red Bull Full time

    **Company Description**: **Red Bull UK and Acosta Europe are looking for Field Sales Representatives to join our team based in Ashford, UK.** You will drive sales through availability and visibility of Red Bull soft drinks at the point of purchase. Your customer base will consist of independent convenience stores or major retailers in a defined territory....

  • 1st Line Support

    2 weeks ago


    Ashford, United Kingdom Senitor Recruitment Full time

    Support Engineer - Ashford, Kent - £22-25k DOE We are looking for a Support Engineer to join a UK leading manufacturing and distribution company based in Kent. This is a hands-on role diagnosing and troubleshooting software and hardware issues as well as network faults. **Key experience**: Windows OS Windows Server VMware VOIP O365 Active Directory Group...


  • Ashford, United Kingdom NHS South Central and West Commissioning Support Unit Full time

    The primary objective of this post is to ensure safe care is commissioned for the client group which we serve The primary function of the role is to coordinate and lead the process of securing appropriate placements and support for eligible Continuing Health Care patients, Children’s Continuing Care patients and all other cohorts in need of funded care...


  • Ashford, United Kingdom Supplement Factory Full time

    **Technical Sales Assistant at Supplement Factory** **About Us**: At Supplement Factory, we are proud to stand as one of Europe's frontrunners in contract manufacturing for food supplements. Strategically located in Ashford, Kent, our legacy has been built upon our unwavering commitment to innovation and championing our client's success. Our ethos is...

  • Head of Estates

    3 days ago


    Ashford, United Kingdom 2gether Support Solutions Full time

    We are currently seeking a highly experienced individual from a senior Estates Management background to join us as the Head of Estates at the William Harvey Hospital. In this role, your primary focus will be to ensure the smooth operation of the hospital, minimizing downtime that may affect critical clinical services. To excel in this position, you will...


  • Ashford, United Kingdom NHS South Central and West Commissioning Support Unit Full time

    This job helps improve outcomes for patients, service users and populations by: Helping to get the right people in the right place at the right time to support patients, service users and populations. Ensuring patients and their families have access to high quality, equitable and timely assessments of funding eligibility for their care, reviews of care...

  • Field Sales Representative Grocery Ashford

    Found in: Talent UK C2 - 1 week ago


    Ashford, United Kingdom Red Bull Full time

    Company DescriptionRed Bull UK and Acosta Europe are looking for Field Sales Representatives to join our team based in Ashford, UK.You will drive sales through availability and visibility of Red Bull soft drinks at the point of purchase. Your customer base will consist of independent convenience stores or major retailers in a defined territory. You will be...