Contact Centre Advisor

1 week ago


Cardiff, United Kingdom Centre for Health and Disability Assessments Full time

**Introduction**

**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives.From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

**Job Summary**

The Contact Centre Advisor deals with queries from clients and customers in a caring, courteous and professional manner; takes initiative with the time management and organisational skills to meet deadlines.

**Essential Job Duties**
- Provides a single point of contact for customers’ enquiries
- Takes ownership & responsibility for calls - from initial contact, through to resolution
- Deals with all customer calls in a professional and courteous manner to ensure excellent customer relationship
- Follows scripted procedures to ensure all calls are answered in an accurate and consistent manner
- Offers advice and guidance to customers, where appropriate
- Ensures all information taken from calls is accurately logged onto the system; and where necessary, referred on appropriately for action.

**Education and Experience Requirements**
- Attention to detail
- Good written and verbal communication skills
- Ability to work within a targeted driven environment
- Excellent Customer Service skills - particularly on telephone
- Excellent listening skills
- Good interpersonal skills - able to establish and build good working relationships
- Good analytical & problem solving skills
- IT literate and good keyboard skills
- Good organisation and time management skills
- Self motivator; able to work as a team as well
- Previous experience and understanding of using Siebel or another call management system preferred
- Ability to act as a reference point for less experienced staff - support and train new employees.

**CHDA Statement**

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.



  • Cardiff, United Kingdom MAXIMUS Full time

    Introduction: **Be part of something great** Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability...

  • Call Centre Advisor

    4 days ago


    Cardiff, United Kingdom Carbon60 Global Full time

    Experienced **Call Centre Advisor** required for on-going call centre role in the nearby areas to Cardiff. - **£14.02 per hour**: - Hybrid working pattern (1 to 2 days a week required in office) - Very well-paid overtime rates available - Great team environment **Principal Duties**: - Handling inbound and making outbound calls to existing customers -...

  • Licensing Officer

    4 days ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...


  • Cardiff, United Kingdom EE Full time

    Apprentice Service Advisor **Job Req ID**:20213**Posting Date**:21 Jul 2023**Function**:EE Contact Centres**Location**:Cardiff Contact Centre, Cardiff, United Kingdom**Salary**:19,500


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...

  • Licensing Officer

    10 hours ago


    Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Rent Smart Wales is a service within Cardiff Council, in place to administer the requirements of Part 1 of the Housing (Wales) Act 2014, which regulates private rented sector housing in Wales by requiring landlords to register and either become licensed themselves or instruct a licensed agent to undertake letting and property management...


  • Cardiff, United Kingdom Douglas Scott Legal Recruitment Full time

    Early Careers Advisor Cardiff City Centre - Hybrid £Are you keen to be a part of an established HR team that are responsible for guiding and supporting the firms trainees as they embark on their professional journey at a Top 70 Legal Firm? You will be responsible for providing career advice, coordinating training sessions, and facilitating seat rotation...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Relationship Advisor, Dealer Services Department** **Job type: Full Time Permanent** **Start dates: Flexible with 4 weeks training** **Location: Central Cardiff** **Hours: 35 hours per week, shifts between 9am and 8pm Monday to Sunday. Weekend working is 1 in 4 weekends.** **Competitive salary and annual bonus: £22,000** **The Role**: If...


  • Cardiff, United Kingdom Talent Tent Full time

    **Sales Advisor (Outbound)** **Fully remote with major UK insurance company** **Basic £23k OTE £30k+** We are working with a major insurance company to find their next cohort of **Sales Advisors.** Day to day, your main responsibility will be **sales**; - Calling customers with new products, campaigns and offers - Helping customers decide on the best...


  • Cardiff, United Kingdom Brite Recruitment Ltd Full time

    **CUSTOMER SERVICE ADVISOR** **£20,080 + Bonus** **CARDIFF / HYBRID** We have a great opportunity for an enthusiastic individual to work as a Customer Service Advisor on a full-time, permanent basis. Our client is a worldwide distributor of products, services and supplies for the healthcare sector. As a Customer Service Advisor, you will be responsible...

  • Parts Advisor

    2 weeks ago


    Cardiff, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £27,000 OTE - £30,000 Location - Cardiff   A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with quality customer service...

  • Parts Advisor

    Found in: Talent UK 2A C2 - 7 days ago


    Cardiff, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £27,000OTE - £30,000Location - Cardiff   A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with quality customer service skills.  ...

  • Customer Service Advisor

    Found in: beBee jobs GB - 3 weeks ago


    Cardiff, Cardiff, United Kingdom Godwin Recruitment Full time

    Brand-new customer care opportunities Monday - Friday, 9am - 5pm. Easily accessible city centre location Excellent benefits and small friendly team working environment Due to office relocation, a leading supplier of healthcare products is recruiting for customer service advisors to assist in the daily operations of a regional dispensing centre, providing...

  • Education Advisor

    2 days ago


    Cardiff, United Kingdom United Kingdom Education Centre Full time

    **Contract Type**:Full-time **Working Hours**:Monday to Friday (09.00-17:30) **Location**:Cardiff **Salary**:£24,000 **Overall Purpose of the Job**: **The Key Tasks Include but are not limited to**: - Share responsibility for the recruitment of international students and actively assist the team to achieve - Proactively plan and execute recruitment and...

  • Parts Advisor

    Found in: Whatjobs ES C2 - 7 days ago


    Cardiff, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £27,000OTE - £30,000Location - Cardiff   A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to be target driven, comfortable selling with quality customer service skills.  ...


  • Cardiff, United Kingdom Maritime and Coastguard Agency Full time

    **Details**: **Reference number**: - 246451**Salary**: - £22,497- Plus £1,000 shift working allowance.**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - UK Maritime Services**Type of role**: - Administration / Corporate Support - Contact Centre - Operational Delivery**Working pattern**: - Flexible working,...

  • Service Advisor

    6 days ago


    Cardiff, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Cardiff - £32,000** Experienced Service Advisor Prestige Franchise Dealership £32,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...

  • Service Advisor

    6 days ago


    Cardiff, United Kingdom JUST RECRUITMENT SOLUTIONS LTD Full time

    **Service Advisor Vacancy - Cardiff - £32,000** Experienced Service Advisor Prestige Franchise Dealership £32,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership. Your duties will include: Upselling of additional works, service plans and...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor, Hybrid** **Job type: Full Time Permanent** **Start dates: Flexible with 4 weeks training** **Location: Central Cardiff** **Hours: Monday - Friday with shifts between 9am-6pm (no weekends required)** **Holidays: 30 days annual leave plus bank holidays** **Competitive salary and annual bonus: £21,750** **The Role**: If you...


  • Cardiff, United Kingdom Brook Street Full time

    **Customer Service Advisor, Hybrid** **Job type: Full Time Permanent** **Start dates: Flexible with 4 weeks training** **Location: Central Cardiff** **Hours: Monday - Friday with shifts between 9am-6pm (no weekends required)** **Competitive salary and annual bonus: £21,750** **The Role**: If you are passionate about helping others, and enjoy...