Customer Service Advisor, Hybrid

2 weeks ago


Cardiff, United Kingdom Brook Street Full time

**Customer Service Advisor, Hybrid**

**Job type: Full Time Permanent**

**Start dates: Flexible with 4 weeks training**

**Location: Central Cardiff**

**Hours: Monday - Friday with shifts between 9am-6pm (no weekends required)**

**Competitive salary and annual bonus: £21,750**

**The Role**:
If you are passionate about helping others, and enjoy recognition and reward from customer testimonials and success, then a Customer Service Advisor role at MotoNovo Finance is a strong opportunity for you to enhance your skills and build your career.

This is a rewarding role based in our busy central Cardiff office; you can expect a friendly and flexible culture synonymous with our proposition to our customers. The starting salary for this role is £21,750 and you have the opportunity to progress to over £25,000 by progressing through a voluntary upskilling programme.

The role will involve, but not be limited to, you performing the following:

- Providing exceptional customer service by taking incoming servicing calls in a pleasant contact centre environment.
- Take ownership of customer queries, problem solving and using initiative to encourage first call resolution.
- Recognising and responding to customer complaints in a timely manor, supporting a resolution as effectively as possible.
- Pro-actively seeking to improve processes, procedures and customer experience across all channels.
- Working collaboratively with Customer Operations to support all customer queries.
- Identifying customers who are vulnerable, and supporting the next steps of their journey and support needed.

**Benefits**:
In return for your hard work and commitment to working for Aldermore, you will receive some fantastic benefits:

- Annual leave - 30 days to use how you like
- Comfortable working environment, well located for the daily commute and those lunchtime errands.
- Hybrid working meaning you will be working a mix of from home and in the Reading office, with an expectation of 2 days in the office each week
- Fantastic and engaging company events
- Competitive company stakeholder pension scheme
- Maternity, Paternity and Adoption scheme
- Financial rewards - Discretionary bonus scheme, cycle-to-work scheme, childcare vouchers, and high street/online retail discounts
- Private Medical Insurance and healthcare
- A friendly and flexible culture with a drive for continuous improvement, for which you will be empowered to get behind from day one

And much, much more Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

We're a nimble and ambitious financial services specialist. Backing people to fulfil life's hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance. MotoNovo Finance Customer Services team is the central contact hub for our customers. They support our customers with anything they need by delivering first class service and ensuring fair outcomes at all times. We pride ourselves in exceptional service and our passion for helping customers.
- Previous telephony experience in a contact centre environment is desirable but not essential
- Excellent Communication skills, both verbal and written
- Good IT Skills
- Be self-motivated and be able to work independently
- Work well as part of a team but also individually
- Positive and professional attitude

**Apply**:
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**Disclaimer**
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