Customer Service Advisor

3 weeks ago


Cardiff, United Kingdom Carbon60 Global Full time

CUSTOMER SERVICE ADVISORCarbon60 are looking to recruit a **Customer Service Advisor** to work for a large utilities company based in Cardiff on a temporary ongoing basis. **ROLE**: Customer Service Advisor **SALARY**:£14 p/h **JOB TYPE**: 4 months contract with extension likely**LOCATION**: Pontprennau, Cardiff**HOURS**: Full time, Monday to Friday.**WORKING PATTER**: Hybrid working - currently 2/3 days in the office and 2/3 days at homeTHE ROLE
- Investigation of change of tenancy when people are moving to a new house.
- Make outbound calls to gather the relevant information and updating the systems and customer accounts.
- Sending information requests to customers and managing responses.
- Data entry.
- Telephony experience is essential for this role. This is a placed role handling between **40 - 50 calls a day**.

THE SUCESSFUL CANDIDATE
- Must be comfortable handling high volume of calls daily.
- Possess excellent customer service skills.
- Knowledge of utilities is desirable, although training will be provided.
- Good IT Skills.
- Ability to stay calm under pressure.

Application by CV or call Paloma Lopez at Carbon60 on 02920 731 187.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.



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