Network Implementation Specialist

3 weeks ago


Hemel Hempstead, United Kingdom BT Group Full time

Network Implementation Specialist

**Job Req ID**:28351**Posting Date**:31 Jan 2024**Function**:Business Services & Operations**Location**:Boundary Way, Hemel Hempstead, United Kingdom**Salary**:Competitive + Excellent Benefits**Why this job matters**
This highly technical Network Implementation Specialist role enables the implementation of the latest technology to meet our customers business needs. You'll execute a range of workstreams in the delivery of highly skilled customer service for multiple customer accounts, proactively managing customer needs to ensure the highest levels of customer satisfaction, and that expectations are met and surpassed.
- We configure, test, troubleshoot and continually monitor our customers networks to seamlessly ensure the resilience and availability they need.

**What you’ll be doing**
1. Configuring, testing and troubleshooting IT infrastructure
2. Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
3. Providing point of technical escalation within the team for complex issues
4. Leading knowledge-sharing opportunities
5. Working effectively with the customer and/or their representatives, and other parts of BT during production and delivery

**Essential Skills**
- Communication
Problem Solving
Technical Support
Decision Making
Growth Mindset

**What we would like to see on your CV**
1. Expert in Cisco, Juniper and Palo Alto configuration
2. Evidence of taking ownership of delivering project work packages
3. Production of documentation to enable in-life support
4. Evidence of device configuration, testing and troubleshooting
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

**Benefits of working for BT include**:

- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop
- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.- We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE**:

- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?



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