Client Integration Specialist

4 months ago

Hemel Hempstead, United Kingdom Blackhawk Network Full time

About Blackhawk Network:
Overview:
We are looking for a Support Analyst to join our implementation & Onboarding (I&O) team on a temporary basis to cover maternity leave. We are looking for someone who can rapidly execute all aspects of testing and support tasks, manage multiple projects effectively, have a strong IT background and work collaboratively with people from different functions to achieve project goals. If you have strong project management, IT and consulting skills and love a challenge and driving results, you’ll thrive in our team

**Responsibilities**:

- Support the testing of different kinds of gift cards within multiple territories in EMEA
- Following processes to accurately test both physical and digital gift cards
- Analysis of transaction logs for the gift cards
- Documentation of all testing results within the project
- Collaborate with the global Product Implementation team on all testing results
- Troubleshoot and resolve issues that arise during the testing process
- Complete I&O Support requests received from external partners and internal stakeholders, which can cover a broad range of topics related to I&O
- Liaise with overseas technical teams as required

Qualifications:
**Essential Skills**
- Evidence of effective multi-tasking, ability to manage multiple projects and tight project schedules
- A can-do attitude to problem solving
- Have an eye for detail
- Be self-reliant, self-motivated and accountable
- Excellent Englich written and verbal communication skills with a broad range of people
- Demonstrated flexibility, adaptability and drive

**Desirable Skills**
- 1 year of experience in an IT testing role
- Have a foundational understanding of SQL queries
- Foundational knowledge of JSON and XML messaging transfer
- University degree in a related field advantageous
- Fluent in another relevant language (German, French, Spanish, Italian)
- Experience with Dynamics 365/PSA

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