Leader of Client Satisfaction

2 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Selecta Full time

As the leading provider of vending solutions and specialist coffee services in Europe, we are looking for a Leader of Client Satisfaction to join our fast-paced team. This role involves managing a team responsible for delivering a national service to over 3,500 businesses across the UK.

Key Responsibilities:
  1. Drive and exceed departmental KPIs by managing the team, planning capacity, and evaluating daily performance.
  2. Maintain staff retention by selectively recruiting competent associates and providing ongoing coaching.
  3. Maximise team performance by clearly communicating job expectations, planning, and monitoring performance.
  4. Develop and enforce systems, policies, procedures, and productivity standards.

Familiarity with O365, Power BI, and CRM systems is an advantage. A strong PC skillset, especially in Microsoft Excel and MS Teams, is essential. The ideal candidate should have previous people management experience in a fast-paced contact centre environment and be able to drive results and work under pressure.

Estimated Salary Range: £50,000 - £65,000 per annum],

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