IT Helpdesk Engineer

3 weeks ago

Hemel Hempstead, United Kingdom Think Specialist Recruitment Full time

We are pleased to be recruiting for an IT Helpdesk Engineer to join a successful and growing company based in Hemel Hempstead. You will be responsible for delivering excellent Customer Service and technical skills.

Overview of duties:

- Handling inbound and outbound calls with customers to manage faults
- Handling engineering queries, resolving or escalating faults
- Diagnosing faults
- Multi-task and make key decisions
- Problem solving following processes within a busy environment
- Assisting in the workshop
- Proven computer skills
- Proficiency on Outlook/Excel
- Ability to confidently communicate
- A good team player
- Ability to thrive in a fast-paced high-pressure environment
- Knowledge/experience with monitoring, antivirus, and backup technologies
- Knowledge of desktop imaging software/services
- Understanding of networking technologies

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including:administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

  • IT Systems Support Engineer

    1 week ago

    Hemel Hempstead, United Kingdom Circle Recruitment Full time

    IT System Support Engineer - Hemel Hempstead - £40K-£50K (DOE) It's never a dull day working around technologies at the forefront of innovation. They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space. The role is based out of their data centre in Hemel Hempstead with hybrid working...

  • IT Systems Support Engineer

    1 week ago

    Hemel Hempstead, United Kingdom Circle Recruitment Full time

    IT System Support Engineer - Hemel Hempstead - GBP40K-GBP50K (DOE)It's never a dull day working around technologies at the forefront of innovation.They're a multinational firm who are engineering technology which is redefining boundaries in the AI, automation, and CPU space.The role is based out of their data centre in Hemel Hempstead with hybrid working...

  • Project Engineer

    1 month ago

    Hemel Hempstead, Hertfordshire, United Kingdom Click IT Consulting, Ltd. Full time

    Hybrid Cisco Project Support & TAC Engineer Are you looking for an opportunity to move from the Technical Support desk into the Projects team? Very successful Managed Service Provider and Cisco Gold Partner are looking for a Cisco TAC Engineer who is looking to make the Step into the Projects team.It is envisaged that you are currently working for an MSP...