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Senior Customer Service Agent

4 months ago

Southampton, United Kingdom Northgate Vehicle Hire Full time

**Salary**: £24,820 pa
**Weekly Hours**: 42.5 hours / week

**As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers’ businesses moving, that’s what we do.**

As a Senior Customer Service Agent, you skilfully bring to life the Northgate experience, coordinating your team of drivers to meet the needs of your customers and colleagues, ensuring our vehicles are where we need them to be, when we need them to be there..

**Life as a Senior Customer Service Agent with Northgate Vehicle Hire**

Our branches are busy, fast-paced places to be and, as **Senior Customer Service Agent,** you are involved at the very heart of it. You are a key **part of the Branch Management Team**, co-ordinating the delivery and collection of vehicles to customers.

At heart, you’re a people person and, whilst you may **set expectations high**, you love to nurture those around you. You have a real talent for creating **productive, engaged teams **where everyone works together to get things** done well and on time**. With your team of Customer Delivery Agents on board, it’s over to you inspire the team and take ownership for the allocation and utilisation of the fleet at your site, getting the right vehicles to the right customers, just when they need it.

Being a successful **Senior Customer Service Agent **in branch is really about using your **customer service know-how**, talent for **motivating others** and your calm, **‘can-do’ attitude** to get your team pulling in the same direction. Whereas knowledge of vehicle rental or similar logistics environment may be useful (along with a Full UK or EU Driving Licence of course), what is more important to us is the drive and personality you can bring to the role.

**As a Senior Customer Service Agent with Northgate Vehicle Hire, we offer**:
Of course, a **great basic salary**, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic **quarterly bonus **scheme
- 24 days annual leave (+ bank holidays) and an extra day’s leave to celebrate your birthday
- free **life assurance** (2x salary)
- **well-being** services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee** vehicle-leasing** schemes
- **pension** & **save-as-you-earn** share scheme
- Our** Benefits App** offering unlimited access to a huge range of **retailer discounts** and **cashback deals **(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)

Northgate Vehicle Hire are the UK’s leading provider of light commercial vehicle rental solutions, partnering with some of the country’s most well known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - with over 60 Northgate Vehicle Hire branches nationwide, we’re a key part of one of the UK’s largest Automotive plc’s, Redde Northgate - few other businesses can offer you the support and long-term security as us, this is a **great opportunity to progress** your career

**Join our Team