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Customer Service Agent
3 months ago
Job Opportunity: Customer Service Agent
Location: Southampton
We’re looking for a passionate Customer Service Agent to join our team. You’ll be trained to provide top-notch service, understanding customers’ financial needs to offer tailored repayment solutions.
Key Responsibilities:
- Handle inbound/outbound calls, emails, and SMS communication.
- Manage loan accounts, collect payments, and solve issues.
- Provide personalised support to customers, especially those in vulnerable situations.
What We’re Looking For:
- Strong communication and negotiation skills.
- Team player with a positive attitude.
- Eager to learn and grow.
- Basic computer skills and enthusiasm for using new systems.
Benefits:
- Quarterly bonus scheme.
- 22 days holiday + bank holidays (increases with tenure).
- Casual dress code.
- Life cover, dental scheme, pension, and more.
- Career development with ongoing training.
Interested? Apply now to be part of a dynamic team
