Customer Service Representative

4 weeks ago

Southampton, Southampton, United Kingdom Carnival Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Reservations team as a Reservations Advisor. As a key member of our Contact Centre Operations team, you will be responsible for delivering exceptional customer service and providing expert product knowledge to our guests and travel agent partners.

Key Responsibilities
  • Provide exceptional customer service via inbound calls, resolving queries and delivering a memorable experience for our guests.
  • Build trusting relationships with our guests and travel agent partners, identifying and promoting our cruise products and services that meet their needs.
  • Use product knowledge to resolve enquiries and complaints, delivering first call resolution to a high-quality standard.
  • Work collaboratively with the team to achieve sales and service targets, and contribute to a positive and inclusive team culture.
Requirements
  • Effective communication skills and the ability to offer great customer service, with a passion for delivering exceptional experiences.
  • Problem-solving skills and the ability to resolve enquiries and complaints in a timely and professional manner.
  • Product knowledge and the ability to identify opportunities to retain guests' bookings by promoting our product features and benefits.
About You

We are looking for a professional, positive, and adaptable individual who is passionate about delivering exceptional customer service and providing expert product knowledge. If you have a positive attitude, excellent communication skills, and a passion for the travel industry, we would love to hear from you.

What We Offer
  • A competitive salary and bonus scheme.
  • Employee discounted cruising and friends and family offers.
  • Recognition scheme with prizes and awards.
  • Regular office events and charity partner fundraisers.
  • Extensive learning and development opportunities.
  • Employee-led networks.
  • Company-paid health cash plan and health assessment.
  • Discounted retail and leisure via discounts portal.
  • Minimum 25 days leave, bank holiday allowance, and holiday trading scheme.

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