Customer Service Agent

2 weeks ago


Southampton, United Kingdom Brook Street Full time

Job Opportunity: Customer Service Agent



Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Location: Southampton


We’re looking for a passionate Customer Service Agent to join our team. You’ll be trained to provide top-notch service, understanding customers’ financial needs to offer tailored repayment solutions.


Key Responsibilities:

- Handle inbound/outbound calls, emails, and SMS communication.

- Manage loan accounts, collect payments, and solve issues.

- Provide personalised support to customers, especially those in vulnerable situations.


What We’re Looking For:

- Strong communication and negotiation skills.

- Team player with a positive attitude.

- Eager to learn and grow.

- Basic computer skills and enthusiasm for using new systems.


Benefits:

- Quarterly bonus scheme.

- 22 days holiday + bank holidays (increases with tenure).

- Casual dress code.

- Life cover, dental scheme, pension, and more.

- Career development with ongoing training.


Interested? Apply now to be part of a dynamic team



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