Customer Service Advisor

5 months ago

Caernarfon, United Kingdom Moduron GP Motors Full time

**Are you passionate about delivering attentive customer service? Do you enjoy looking after customers and being part of a hard working team? Then please read this advert to learn about our newest vacancy at Moduron G P Motors.**

Moduron GP Motors, a well-established small independent garage located at Penygroes Industrial Estate, Caernarfon LL54 6DB, is seeking a caring and organised Customer Service Advisor to join our front of house team. If you care about looking after the customer, and providing valuable support then this is an excellent opportunity for you.

At Moduron GP Motors, we take pride in our commitment to excellence and customer satisfaction. We continuously receive 5-star ratings and positive feedback, thanks to our dedicated team of professionals who go the extra mile to deliver exceptional service. As a senior service advisor joining our company, you will play a vital part in our continued success.

We take a lot of care in providing a happy, safe, clean and professional workspace. We go for evenings out as a team, we support each other and you often hear the workshop having a laugh and whistling whilst they work. We work hard, but it is importance that everyone is looked after.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified individuals are encouraged to apply.

**Responsibilities**:

- Serve as the primary point of contact for customers, ensuring exceptional service delivery at all times.
- Schedule appointments and manage the workshop's workflow efficiently.
- Provide accurate estimates and quotes to customers for service and repairs.
- Liaise with technicians to ensure timely completion of work and communicate updates to customers.
- Explain additional services and products to customers, maintaining transparency and trust.
- Resolve customer concerns and complaints promptly and professionally.
- Maintain detailed records of customer interactions, vehicle service history, and relevant documentation.
- Stay updated on industry trends, vehicle technology, and manufacturer specifications.

**Requirements**:

- At least 2 years of experience as a Service Advisor, ideally in the automotive industry. If you do not have automotive experience, then we will provide training to support you in your role.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong organizational and multitasking abilities to thrive in a fast-paced environment.
- Exceptional problem-solving skills and the ability to make sound decisions under pressure.
- Proficiency in using computer software and systems for scheduling, invoicing, and customer management.
- A customer-focused mindset with a commitment to delivering outstanding service.
- Comprehensive ability to speak and read Welsh.

Why Work with Moduron GP Motors:

- Competitive salary and benefits package, commensurate with experience.
- Opportunity to work in a well-established independent garage with a strong reputation for 5-star service.
- High level of responsibility and autonomy in managing customer relationships.
- Collaborative and supportive work environment with a focus on personal and professional growth.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Be a vital part of our business development and contribute to our continued success.
- Continuous professional development

If you are experienced in customer service and is wholeheartedly passionate about being the welcoming face of the business, then we would like to hear from you.

Join our team and become an integral part of our success in delivering exceptional service, driving business development, and serving our customers.

Monday to Friday
Start at 8.30am finish at 5.30pm.
28 days annual leave, business benefits will be disclosed at the interview

To apply, please press 'apply' to submit your CV. We look forward to hearing from you

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- Company events
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person

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