Customer Engagement Advisor

5 months ago

Caernarfon, United Kingdom Pero (Foods) Ltd Full time

**Cynghorydd Ymgysylltu â Cwstmeraiaid**

Wedi’i sefydlu ym 1985, mae Pero yn gwmni teuluol sy’n cynhyrchu bwydydd anifeiliaid anwes o safon uchel o’n fferm ar odre Parc Cenedlaethol Eryri.

Mae gennym flynyddoedd lawer o brofiad yn creu ryseitiau holl-naturiol o'r ansawdd gorau, gydag wyth rysáit craidd Pero, a dros 100 o wahanol ryseitiau a chyfuniadau trwy Signature, sy'n caniatáu i'n cwsmeriaid greu eu brand eu hunain o fwydydd cŵn.

Mae gennym safiad cryf yn erbyn creulondeb i anifeiliaid, ac mae ein holl gynnyrch wedi'u hardystio'n rhydd o greulondeb gan nifer o sefydliadau, gan gynnwys PETA a Uncaged.

Dim ond cynhwysion o'r ansawdd uchaf a ddefnyddiwn yn ein bwydydd, ac mae gennym rywbeth at ddant pawb o ran blasau a mathau.

Rydym yn chwilio am unigolion a all fod yn rhan o’n tîm i dyfu ein busnes a bod yn rhan o’n cynlluniau cyffrous ar gyfer y dyfodol.

**Am y rôl**
- Pwynt cyswllt cyntaf i gwsmeriaid ar gyfer cwestiynau, problemau, neu unrhyw faterion eraill sy'n wynebu cwsmeriaid
- Llunio prosesau a help gyda syniadau a fydd yn ein galluogi ni, neu ein cwsmeriaid i ddatrys problemau eu hunain, neu hyd yn oed eu rhagdybio
- Rydym am recriwtio aelodau tîm uchel eu cymhelliant sy'n awyddus i gefnogi twf Pero a'u gyrfaoedd

**Cyfrifoldebau Allweddol**:

- Delio ag ymholiadau cwsmeriaid, gan ateb unrhyw gwestiynau dros y ffôn, trwy e-bost neu ar-lein
- Rhowch archebion cwsmeriaid a pharatowch yr archeb yn barod ar gyfer y timau dewis archebion.
- Cymryd perchnogaeth o brofiadau a chanlyniadau cwsmeriaid, gyda chefnogaeth ac arweiniad llawn gan ein timau rheoli a chymorth
- Cwblhau pob tasg Cymorth i Gwsmeriaid i lefel uchel o wasanaeth
- Nodi cyfleoedd i wella profiad cwsmeriaid a throi cwsmeriaid anfodlon yn gwsmeriaid hapus
- Rheoli, blaenoriaethu a datrys gwahanol dasgau trwy ffrydiau gwaith lluosog yn erbyn targedau

**Gwnewch gais os**:

- Mae gennych gymhwyster i weithio yn y DU
- Mae gennych brofiad o Gymorth Cwsmer
- Sgiliau gwrando gwych a'r gallu i ddangos empathi a deall anghenion cwsmeriaid
- Rydych chi'n angerddol am ddarparu gwasanaeth cwsmeriaid rhagorol mewn amgylchedd cyflym sy'n esblygu'n barhaus
- Byddai sgiliau Cymraeg yn ddymunol

**Ein ymrwymiad i chi**
- Rydym yn cynnig cyflog cystadleuol, amgylchedd gwaith gwych a'r cyfle i dyfu eich gyrfa a'n busnes gyda'n gilydd
- Dim ond megis dechrau yr ydym ac rydym yn credu bod ffordd well i'n cwsmeriaid.

**Cyfle Cyfartal**

Rydym yn gyflogwr cyfle cyfartal ac yn gwerthfawrogi amrywiaeth. Nid ydym yn gwahaniaethu ar sail rhyw, hil, crefydd, cyfeiriadedd rhywiol, anabledd nac oedran.

**Customer Engagement Advisor**

Established in 1985, Pero is a family run company that produces high quality, premium pet foods from our farm in the foothills of the Snowdonia National Park.

We have many years’ experience creating all-natural recipes of the finest quality, with eight core recipes in the Pero range, and over 100 different recipes and blends through our Signature range, which lets our customers create their own brand of dog foods.

We take a strong stance against animal cruelty, and all of our products are certified cruelty free by a number of organisations, including PETA and Uncaged.

We only use the highest quality ingredients in our foods, and have something for everyone when it comes to flavours and varieties.

We are looking for individuals who can be part of our team to grow our business and be part of our exciting plans for the future.

**About the role**
- First point of contact for customers for questions, problems, or any other customer facing issues
- Come up with processes and help with ideas that will enable us, or our customers to self-resolve issues, or even preempt them
- We want to recruit highly motivated team members that are keen to support the growth of Pero and their careers

**Key Responsibilities**:

- Enter customer orders and prepare the order ready for the order picking teams.
- Take ownership of customer experiences and outcomes, with full support and guidance from our management and support teams
- Complete all Customer Support tasks to a high level of service
- Identify opportunities to enhance customer experience and turn dissatisfied customers into happy customers
- Manage, prioritise and resolve different tasks through multiple work streams against targets
- You have eligibility to work in the UK
- You have Customer Support experience
- Brilliant listening skills and an ability to empathise and understand customer needs
- You are passionate about providing excellent customer service in a fast-paced ever evolving environment
- Welsh language skills would be desirable but not essential

**In Return**

We offer a competitive salary, a great working environment and the opportunity to grow our product and business together

We are only just getting started and believe there is a better way for our customers.

**Equal Opportunities**

We are an equal opportunity employer and value diversity.

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