Customer Service Advisor

2 weeks ago

Caernarfon, United Kingdom DMM International Ltd Full time

**Job description**

Mission Statement: “Together, each one of us will make a better, safer product for our customers”

DMM is a company that designs, manufactures, markets, and sells high quality equipment for use in climbing, mountaineering, tree care, working at height, rope access and rescue. DMM strives to achieve the highest levels of quality, innovation, and service.

**The role**

Working within the busy Sales and Marketing Team, the successful applicant will be the main point of contact for after sales care and customer support. This will include technical product queries, warranty claims, handling our cam repair and re-sling service, supporting end users and trade customers, and liaising with the quality and sales teams on product or service matters as required.

**Key Tasks**

Supporting our world class products with world class customer service levels to our customers around the world.

Provide technical guidance on our products with the support of the quality/design team.

Oversight of the DMM repair and re-slinging service

Handling, investigating and resolving warranty claims

Presenting relevant customer feedback to the quality/sales/admin/product teams.

Any other admin duties as required.

**Essential to your success in the role will be the ability to demonstrate**

Topflight customer service standards.

Organised, accurate and efficient working practises.

Ability to build positive relationships with a high level of interpersonal skills.

Aptitude to follow processes and procedures accurately.

Ability to multi-task, prioritise and meet customer deadlines.

Good computer literacy including MS Office and competent numerical skills.

Self-motivation, attention to detail, and the ability to work as part of a busy team.

**Desirable**

A good working knowledge of our product range and the markets in which we operate.

Previous experience of working in the outdoor or work at trade either in retail or with a brand.

**HOURS**

37.5 hours per week, Monday to Friday. Based in our Sales and Marketing Office at the Cibyn Industrial Estate Warehouse.

If you feel you have the relevant skills we are keen to hear more about you. This is an excellent opportunity to develop your own career in return for your hard work and commitment you will be rewarded with a competitive basic salary and an excellent benefits package

**Contact Us**:
Letter of interest and CV to be sent to: Katrina Lowther

**DMM is an Equal Opportunities Employer.**:

- **Mae DMM yn gyflogwr Cyfleoedd Cyfartal.**_

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£23,000.00 per year depending on experience

**Benefits**:

- Bike to work scheme
- Company events
- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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