Senior Service Advisor

4 months ago

Caernarfon, United Kingdom Moduron GP Motors Full time

**We are a strong and thriving business, looking for a driven professional who is ready to push themselves and Moduron G P Motors.**

Attention Driven Professionals: Are you seeking a challenging and rewarding opportunity that offers both high-pressure responsibilities, ample room for career progression, and the ability to speak and read Welsh comprehensively?

Moduron GP Motors, a well-established small independent garage located at Penygroes Industrial Estate, Caernarfon LL54 6DB, is seeking a dynamic and experienced Senior Service Advisor to join our management team. If you thrive in a high-pressure environment and are motivated by taking on a significant level of responsibility, this is an excellent opportunity for you. We offer competitive pay which will be continuously reviewed to reflect your ability, and a supportive work culture where your contributions are valued.

At Moduron GP Motors, we take pride in our commitment to excellence and customer satisfaction. We continuously receive 5-star ratings and positive feedback, thanks to our dedicated team of professionals who go the extra mile to deliver exceptional service. As a senior service advisor joining our company, you will play a vital part in our continued success.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. All qualified individuals are encouraged to apply.

**Responsibilities**:

- Serve as the primary point of contact for customers, ensuring exceptional service delivery at all times.
- Schedule appointments and manage the workshop's workflow efficiently.
- Provide accurate estimates and quotes to customers for service and repairs.
- Liaise with technicians to ensure timely completion of work and communicate updates to customers.
- Upsell additional services and products to customers, while maintaining transparency and trust.
- Resolve customer concerns and complaints promptly and professionally.
- Maintain detailed records of customer interactions, vehicle service history, and relevant documentation.
- Stay updated on industry trends, vehicle technology, and manufacturer specifications.
- Supervise and support junior service advisors in their daily tasks.

**Requirements**:

- At least 2 years of experience as a Service Advisor, ideally in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong organizational and multitasking abilities to thrive in a fast-paced environment.
- Solid understanding of automotive systems and repairs, including familiarity with a wide range of vehicle makes and models.
- Exceptional problem-solving skills and the ability to make sound decisions under pressure.
- Proficiency in using computer software and systems for scheduling, invoicing, and customer management.
- A customer-focused mindset with a commitment to delivering outstanding service.
- Leadership qualities to guide and support junior team members.
- Comprehensive ability to speak and read Welsh.

Why Work with Moduron GP Motors:

- Competitive salary and benefits package, commensurate with experience.
- Opportunity to work in a well-established independent garage with a strong reputation for 5-star service.
- High level of responsibility and autonomy in managing customer relationships.
- Collaborative and supportive work environment with a focus on personal and professional growth.
- Exposure to a diverse range of vehicles and technical challenges.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- Be a vital part of our business development and contribute to our continued success.
- Continuous professional development

If you are an experienced Service Advisor who thrives in a fast-paced, high-pressure environment, seeks career progression, and possesses comprehensive Welsh language skills, Moduron GP Motors at Plot 2, Penygroes Industrial Estate, Caernarfon LL54 6DB, is the place for you. Join our team and become an integral part of our success in delivering exceptional service, driving business development, and serving our customers.

To apply, please submit your CV and we will value a cover letter highlighting your relevant experience and why you believe you are the right fit for this role. We look forward to hearing from you

**Salary**: £30,061.22-£32,355.84 per year

**Benefits**:

- Company events
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person

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