Guest Service Agent

6 months ago


Warrington, United Kingdom Pentahotel Full time

Could you be our friendly face for pentahotel Warrington?

pentahotel Warrington is looking for dedicated professionals to join our friendly and well regarded Front of House team as Guest Service Agents, Nights. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the console games being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.

You will ideally have experience within a similar role or have worked in customer service.

**Key responsibilities**
- Checking guests in and out of the hotel
- Dealing with guest enquiries
- Taking payments
- Liaising with the appropriate departments to maintain a high quality service for our customers
- Knowledge of OPERA important but not essential as full training will be given
- Serving food and drinks to our guests
- Public area cleaning
- Setting up conference rooms
- Setting up breakfast

**Attributes**
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills

**This is how we work together**
- Anniversary loyalty rewards
- Contribution toward fitness or Health centre subscriptions or other activities benefiting your mental or physical health
- Access to Headspace
- Refer a friend bonus scheme
- Two free overnight stays for two persons, including breakfast per calendar year at any pentahotel in Europe.
- Friends, family and staff discount rates available
- Birthday day off
- Gratuities paid

If this sounds like you, please get in touch. Your future with Penta Hotels begins here.

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: 16 per week

Schedule:

- Night shift

Work Location: In person

Reference ID: PW14


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