Casual Guest Service Agent

6 months ago

Warrington, United Kingdom Penta Hotels Worldwide GmbH Full time

**This is us...**:
**GOOD EMPLOYERS ARE LIKE GOOD NEIGHBOURS. WE ARE THERE FOR ONE ANOTHER - ON THE HAPPY DAYS AND IN THE CHALLENGING SITUATIONS. FOR OUR GUESTS PENTA HOTEL IS A TEMPORARY HOME, BUT FOR YOU IT'S THE FUTURE.**:
**We trust you in these areas**:

- Greeting - you are the first contact of our guests and welcome them with a refreshing drink at our bar. You feel right at home
- Giving tips - what is there to discover around the hotel? You know Our guests find their way around perfectly
- Service - you are the host in "your" lounge. Here you spoil them with their favourite drinks and tasty snacks.
- Check-in - you support the team at reception when there is a lot to do
- Goodbye - you bid our guests a warm farewell. This way they will have fond memories of the Penta Hotel.

**These are your talents**:

- Experience - you are fit in service
- Clean - hygiene is the rule: You live it and keep yourself up to date
- Clear - you communicate with guests and team in English
- Attentive and communicative - you enjoy being part of the team
- Flexible - the business operates 24 hours a day, 7 days a week so requires flexibility

**This is how we work together**:

- Flexible working hours
- contract with variable hours
- Flat hierarchies - your opinion counts
- F&B Lounge - working and eating together is part of the package for us
- International working environment - you get to know other cultures

**About us**:
We started life in 1971 with a single vision: to combine style, substance and comfort to create a hotel like no other. Fifty years later, we now have over 20 hotels under the Penta brand across Europe and Asia. Our spaces are more than a place to rest your head, they are an expression and celebration of the neighbourhoods they belong to. They offer contemporary explorers and business travellers a home away from home. At the heart of every location sits the Pentalounge - a bar, cafe and reception hybrid - a living room and a welcome to all.

**Penta: Welcoming neighbours and explorers since 1971.

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