Customer Service Co-ordinator

3 weeks ago


Slough, United Kingdom John Crane Full time

To project manage orders from point order creation to shipment of goods. To ensure all projects are monitored and updated to meet customer expectations and meet internal delivery performance targets.

**Duties & Responsibilities**
- Monitor orderbooks and update current status daily to internal stakeholders
- To raise and release orders as required
- To forecast order status for current and next month
- To manage regional customer communication with daily and weekly meetings
- To liaise with purchasing teams to ensure all components are on track from suppliers to meet project deadlines
- To liaise with global teams where required (finance, master data, shipping teams)
- To track projects through component availability, assembly, machine shop etc with relevant teams speaking to teams personally where possible
- To arrange all system administration, shipping paperwork and customs paperwork as required
- To lead project calls
- To run daily reports and metrics
- All other tasks as necessary

**Diversity & Inclusion**

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

**The Individual**
- SAP knowledge is preferable
- Experience of account management/overseeing projects/project management/customer service from manufacturing company
- Experience with short term projects as 1 or 2 weeks, with not many milestones
- Strong Excel skills
- Fantastic communication skills and Customer Service Focussed
- Technically minded
- Team player

**About Smiths**

**About John Crane



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