Workforce Information and Systems Adviser

3 weeks ago

Warwick, United Kingdom South Warwickshire University NHS Foundation Trust Full time

South Warwickshire University NHS Foundation Trust are one of the largest employers in Warwickshire.

As such we are recruiting a very dynamic and enthusiastic ESR System & Workforce Information Administrator on a permanent basis.

We set ourselves ambitious targets around efficiency and quality. In order to meet these high standards we need people who are efficient, effective, resourceful and determined in their approach.

Experience of ESR Workstructures, User Account administration, BI Reporting and Manager Self Service would be essential.

The post holder is a key member of the Workforce-ESR Team within Employment Services Department and responsible for supporting all aspects of ESR (Electronic Staff Services) which includes system administration, reporting, maintaining quality of data and overall administration of Manager Self Service and Portal Administration. The post holder ensures compliance to Trust data protection policy while always maintaining confidentiality.

Come and join a Trust rated Outstanding by the CQC. South Warwickshire NHS Foundation have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are ‘Trusted to provide safe, effective and compassionate care’. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn’t matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.
1. Customer Service and Support
- Participates in front line telephone support by managing, achieving, and exceeding designated contracted Service Level Agreements by following service desk ‘Best Practice’ guidelines and working procedures.
- Deals diplomatically with personal and financial information for staff and organisationally (i.e., staff details, pay queries)
- Accurately records incoming calls to a high standard of accuracy and detail.
- Reacts to the requests using existing processes and to assist in the creation of processes where required.
- Escalates incidents in a timely manner as required.
- Acts professionally, to irate and sometimes unpleasant calls in connection with a wide range of systems issues.
- Provides day to day support to Workforce Information in the maintenance of ESR Work Structures and Self-Service functionality.

1.10. Contributes fully as a member of the Employment Services Team, working closely with and providing cover as requested for colleagues within the function

1. Documentation

**Participates**:

- in gathering information for writing System user guides
- in developing/testing ESR System User guides for Manager/Employee Self Service
- in handling the documentation process by adhering to the department documentation standards, format, and quality
- by working within allocated deadlines ensuring the user documentation is accurate and quality of information meets department audit standards
- by ensuring all user documents are published on the Trust Intranet within the allocated timelines
- by ensuring ‘SWFT User Notifications’ are published and communicated in conjunction with the department audit requirements

1. Training

**Assists in**:

- co-ordinating training dates

1. ESR Systems Administration(Electronic Staff Records)
- Provides ongoing support by ensuring quality data exists in the User Administration, Work Structures, Supporting Tables (i.e. Cost Centre and Account Codes compliant with General Ledger coding) and employee data
- Follows and communicates ‘Best Practice’ guidelines and working procedures as set out by the third-party service provider.

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