Marketing Systems Coordinator

3 weeks ago

Warwick, United Kingdom Baxi Heating UK Full time

We have opportunity for you to join our UK Marketing Team as a Marketing Systems Coordinator. Your role will be integral to helping drive positive change in the energy industry as we make strides to move towards decarbonisation through the use of renewable energy and advancing technology heating and hot water solutions. Not only do our products help to reduce carbon emissions for the planet, they also help keep long term energy costs down for our customers.

**About the role**:
As a Marketing Systems Coordinator working for Baxi, you’ll support the daily running and management of our marketing and customer facing systems. This includes Dynamics 365 CRM, customer loyalty scheme portals and other marketing enablement platforms. This will enable us to put our customer at the heart of our business and assisting us in delivering a best-in-class customer experience.

**On a daily basis you’ll be responsible for**:

- Supporting the daily running of marketing and customer facing systems, with internal and external users, whilst engaging with users that are either non-compliant, or not making use of the system correctly to ensure full value is realized
- Support the implementation of new functionality, including testing, training and communications
- Assist with data analysis and reporting, whilst ensuring data is cleansed and maintained
- Deliver user training to stakeholders at all levels across the UK business and identifying areas for continuous improvement
- Resolving customer queries in a timely and effective manner

**About you**
- You’ll need to have relevant experience working with a CRM platform; updating records, maintaining and improving the accuracy of information
- It would be great if you have some knowledge of Microsoft Dynamics 365, although this is not essential
- You’ll be an out-of-the-box thinker, that has creative solutions for complex issues
- It’s important you’re an excellent communicator with the ability to build relationships with, and influence and manage, stakeholders at all levels

**What we offer**

Our package is made up of an excellent basic salary, we also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

**Diversity and inclusion**:
We’re a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it’s great for us

We value our employees and are committed to creating a workplace that is welcoming, respectful, and inclusive for all because we recognises people are intrinsically unique and able to contribute to the growth and success of our organisation as one team.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

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