Housing Services Officer

7 months ago

London, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Job Ref: Islington RQ1179900**

**_An Enhanced DBS disclosure is listed as a requirement for this role
- **

The team requires a Housing Services Officer - Customer Services to provide a customer service function to people presenting to the Customer Centre with a housing need and or tenancy management enquiries.

You will be interacting with members of the public, providing initial advice and assistance to ensure their queries are dealt with as swiftly and efficiently as possible.

**Key Responsibilities**:

- To ensure a prompt, courteous and helpful response when dealing with queries from tenants/residents, members of the public or their representatives, including elected Members, outside agencies and partner organizations.
- To be readily identifiable as a Housing Tenant Triage Officer and comply with the dress code and/or uniform provided.
- To interview, make an initial assessment and log r tenants/residents, customer’s enquiries on the Council’s internal housing system (HTS Triage Form), scanning and indexing related documents and completing detailed notes and reports on case files.
- To sign post and refer tenants/residents to relevant internal teams and to other agencies as necessary for advice on Tenancy matters, welfare rights, social services, immigration and other issues using referral procedures.
- To participate in appropriate training needs to gain a satisfactory level of knowledge appropriate for advising clients.
- Constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with your own development and that of your role.
- To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation. 10. Undertake other duties compatible with your learning and development as required.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Skills & experience**:

- Experience of providing advice and practical assistance to the public in a social housing, public sector or equivalent setting
- Experience of working in and delivering services to, a multi-cultural community.
- High level of numeracy and literacy with the ability to quickly work with financial data and communicate complex information simply and clearly
- Knowledge of housing provision in the rental or leasehold market
- Productive with a drive for customer excellence, showing empathy, patience and understanding of customers’ needs and requirements and recognising your impact on service users lives
- Able to collect, record, maintain and share data intelligently using appropriate systems/methods in accordance with GDPR regulations
- The ability to take responsibility for own productivity whilst working as an active team member
- The ability to recognise and take appropriate action to address concerns with residents’ health and wellbeing.

Am **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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