Neighbourhood Housing Officer

21 hours ago


London, United Kingdom Cromwood Housing Full time

Cromwood Housing specialises in **ABEN** housing, providing an array of property services to a selection of Local Authorities, the Home Office, landlords and tenants.

We are looking for experienced **Neighbourhood Housing Officer** to manage a portfolio of approximately 150 properties in the East London area. This involves undertaking all aspects of property management including initial sign up of tenants, dealing with ASB, monitoring rent arrears and liaising closely with the tenants to resolve any tenancy issues.

**Salary**:£27,500 per annum, increasing to £30,000 after a successful 12 month review
**Hours**:Monday - Friday, 9am - 5.30pm

**Benefits**:Work tablet and mobile phone, car for business use & 28 days paid annual leave
**Location**:East London

**Main duties for Neighbourhood Housing Officer include**:

- Responsible for signing tenants up to the property, ensuring that they are aware of all aspects of the tenancy
- Undertake regular visits to the property (normally on a two-monthly basis) to deal with any tenancy related issues
- You will deal with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues
- You will be responsible for enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood. You will work closely with our customers and offer advice to help promote positive behaviour
- Your role with us will be to provide an excellent level of customer service to our tenants on your patch
- Ensure tenants are claiming benefits and are aware of their rent payment requirements. This will include liaising with DWP as required
- Ensure that vulnerable residents are signposted to key agencies. Provide appropriate support in our capacity as landlord
- Enforce arrears recovery policy and procedure including proactive discussions with residents, pre-court visits and eviction attendance
**Requirements for the Neighbourhood Housing Officer role**:

- A proven record of housing management experience
- Experience of dealing with ASB
- Experience of dealing with rent arrears and evictions
- A valid driving licence is essential
- Good knowledge of landlord responsibilities for compliance
- Good record keeping skills
- Good communicator who can work well with partners
We look forward to receiving your CV and cover letter explaining why you are suitable for this role. By submitting your CV you are giving your consent for us to use your details to assess your suitability for this vacancy.

**Job Types**: Full-time, Permanent

**Salary**: £27,500.00 per hour

Schedule:

- Monday to Friday
Application question(s):

- Please tell us the first part of your postcode
**Experience**:

- social housing: 1 year (preferred)



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