Senior Call Handler
7 months ago
To assist the Call Centre Leads in the day to day operations. Deputise for the Call Centre Leads during periods of absence. To assist in dealing with the daily queries from Call Handlers, associated Teldoc staff and NHS professionals. To assist the Patient Experience Lead and Call Centre Leads in dealing with complaints and incidents.
Ensuring they are reported on and compliments are communicated. Participate in all Practice training, team activities as necessary To become familiar with Practice procedures and protocols, and ensure team comply with them Where necessary, help CC Leads with rotas, meetings, inductions, one to ones, appraisals, audits. Assess individual Call Handler knowledge and understanding, and prepare written evaluations identifying key skills and areas for development and mentoring with the help of the Call Centre Leads Promote a positive learning environment Help Call Centre Leads develop, maintain and regularly review training and induction plans and materials in line with Teldoc policies and procedures. Include training guides, Call handler desk packs, and Call Centre notice boards.
To assist with carrying out live call audits and provide individual feedback to Call Handlers To assist with ensuring staffing levels are maintained at a consistent level, in line with leave policies to ensure operational needs are met. To assist Call Centre Leads in ensuring tasks and other Call Handler admin related duties are completed in a timely manner and in accordance with any policies. To assist Call Centre Leads in meeting business continuity needs. To understand, enforce and uphold Teldoc practice policies, standards and guidance
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Call Handler
6 months ago
Telford, United Kingdom Proactive Personnel Ltd Full timeAre you a confident, adaptable and motivated individual seeking a FULLY REMOTE role within a busy and varied position? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team on a temporary to Permanent basis paying £12.25 per hour with flexible working hours. **What’s in it for...
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Call Handler
6 months ago
Telford, United Kingdom Proactive Personnel Ltd Full timeAre you a confident, adaptable and motivated individual seeking a FULLY REMOTE role within a busy and varied position? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team on a temporary to Permanent basis paying £12.25 per hour with flexible working hours. **What’s in it for...
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Call Handler
7 months ago
Telford, United Kingdom Teldoc Full timePART TIME SHIFTS AVAILABLE - x20 hours and x24 hours WORKING MONDAY TO FRIDAY, BETWEEN 8AM - 6:30PM MUST BE FULLY FLEXIBLE - YOUR WORKING HOURS WILL BE BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA. YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS. Due to continued expansion,...
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Part Time Call Handler
7 months ago
Telford, United Kingdom Teldoc Full timeWe have a patient list size of over 49,000 patients across multiple sites. Availability to work Monday and Friday preferred.
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Ras and Traqs Patient Advisor
6 months ago
Telford, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full timeThe Referral Assessment Service (RAS) and Telford Referral and Quality Service (TRAQS) manage GP and Community Optician referrals for patients registered to a medical practice within the Shropshire, Telford and Wrekin locality. The RAS service currently support 40 Shropshire GP practices, as well as 10 Welsh Border practices. TRAQS currently support 13...
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Senior Administrative Coordinator
4 weeks ago
Telford, Telford and Wrekin, United Kingdom Go SharePoint Ltd Full timeOverview:Go SharePoint Ltd is an independent technology startup with a passion for innovation. We are committed to delivering exceptional results to our clients. As a Senior Personal Assistant, you will be responsible for managing phone calls, emails, and correspondence on behalf of our team.Responsibilities:To analyze and interpret large datasetsTo provide...
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Assistant to Senior Management
5 days ago
Telford, Telford and Wrekin, United Kingdom Go SharePoint Ltd Full timeJob DescriptionWe are seeking a highly skilled Personal Assistant to support our senior management team.Responsibilities:Screen and manage phone calls, emails, and correspondence.Analyse significant data with the team.The successful candidate will have excellent administrative skills, be able to work effectively in a fast-paced environment, and have a strong...
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Senior Mental Health Specialist
1 week ago
Telford, Telford and Wrekin, United Kingdom NHS Full timeMidlands Partnership NHS Foundation TrustWe are seeking a highly skilled General Adult Psychiatry Lead to join our newly transformed Telford & Wrekin Community Mental Health Service.This is a permanent full-time post in General Adult Psychiatry, providing timely and comprehensive assessment, interventions, and treatment to service users and their...
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Senior Electronics Design Engineer
3 weeks ago
Telford, United Kingdom Orion Electrotech Full timeSenior Electronics Design Engineer Orion is working with a UK-based electronics manufacturer that has been in business for roughly 30 years. They provide customers with high-quality solutions across various fields, ranging from high-performance multi-layer PCBs to LED luminaires. They manufacture, assemble, and test PCBs for various industries and clients,...
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Senior Electronics Design Engineer
4 weeks ago
Telford, United Kingdom CV-Library Full timeSenior Electronics Design Engineer Orion is working with a UK-based electronics manufacturer that has been in business for roughly 30 years. They provide customers with high-quality solutions across various fields, ranging from high-performance multi-layer PCBs to LED luminaires. They manufacture, assemble, and test PCBs for various industries and clients,...
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Senior Electronics Design Engineer
4 weeks ago
Telford, United Kingdom Orion Electrotech Full timeSenior Electronics Design EngineerOrion is working with a UK-based electronics manufacturer that has been in business for roughly 30 years. They provide customers with high-quality solutions across various fields, ranging from high-performance multi-layer PCBs to LED luminaires. They manufacture, assemble, and test PCBs for various industries and...
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Senior Design Engineer
2 months ago
Telford, United Kingdom CV-Library Full timeJob Title: Design Engineer Salary: £50,000 - £65,000 Benefits: To be discussed at interview Job Type: Permanent Location: Telford Job Start date: ASAP Shift Pattern: Monday to Friday, Days We’re supporting our client, a leading global automotive company based in Telford, who are looking for a Senior Design Engineer to join their...
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Senior Metal Fabrication Specialist
4 weeks ago
Telford, United Kingdom STAFFING LAB LIMITED Full timeWe are seeking a highly skilled Senior Metal Fabrication Specialist to join our team at Staffing Lab Limited. This is an exciting opportunity for individuals with experience in MIG/TIG welding and metal fabrication to work on a busy shop floor, ensuring products meet customer standards.The ideal candidate will have a strong background in structural welding,...
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Senior Support Worker
2 months ago
Telford, United Kingdom CareTech Group Full timeSenior support worker - £14.22 PH *** £500 WELCOME BONUS - Telford At Inspire it is imperative and important that our children enjoy new and varied experiences that encourage them to be the best version of themselves and that any disability is not seen as a barrier but an opportunity for inspirational outside the box thinking.We hold a belief that no...
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Senior Support Worker
5 months ago
Telford, United Kingdom Creative Support Full timeAre you passionate about delivering high quality, engaging, respectful and dignified care and support to adults with learning disabilities and complex health needs? If so, you could be the person we are looking to recruit to join our established team in Telford. At Christine Avenue in Wellington, Telford we provide quality care and support to 4 adults...
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Senior Trauma Fellow
6 months ago
Telford, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeThe Shrewsbury and Telford Hospital NHS Trust has an exciting opportunity to join our multidisciplinary Trauma and Orthopaedic team as a Senior Trauma Fellow (ST3-8 Equivalent). It is an opportunity to join a friendly and dynamic hospital team of experienced surgeons, doctors, nurses, and practitioners with an excellent reputation for providing an...
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Senior Personal Assistant
4 months ago
Telford, United Kingdom Go SharePoint Ltd Full timeAbout us:Go SharePoint is an independent technology startup specialising in data migration. We are seeking a highly motivated and skilled Personal Assistant to actively participate in the analysis of significant data. We guarantee your involvement in vital IT projects around the country and in return provide a competitive salary.Key Responsibilities:Screen...
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Account Executive
5 months ago
Telford, United Kingdom Ardonagh Advisory Full timeInsurance Account Executive - Staffordshire and Telford - ARD1022301 #AIB #LI -RK1 Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Account Executive or potentially an experienced Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and...
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Field Care Supervisor
7 months ago
Telford, United Kingdom Right at Home UK Full timeRight at Home Telford is a premium, local care provider, delivering high-quality care and support to adults living in the comfort of their own home. We are actively recruiting an organised, reliable, and caring Field Care Supervisor for our growing office. **Requirements of a Field Care Supervisor** - You must hold a valid driving licence and access to a...
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Senior Personal Assistant
4 weeks ago
Telford, United Kingdom Go SharePoint Ltd Full timeAbout us:Go SharePoint is an independent technology startup specialising in data migration. We are seeking a highly motivated and skilled Personal Assistant to actively participate in the analysis of significant data. We guarantee your involvement in vital IT projects around the country and in return provide a competitive salary.Key Responsibilities:Screen...