Senior Call Handler

2 months ago


Telford, United Kingdom Teldoc Full time

To assist the Call Centre Leads in the day to day operations. Deputise for the Call Centre Leads during periods of absence. To assist in dealing with the daily queries from Call Handlers, associated Teldoc staff and NHS professionals. To assist the Patient Experience Lead and Call Centre Leads in dealing with complaints and incidents.

Ensuring they are reported on and compliments are communicated. Participate in all Practice training, team activities as necessary To become familiar with Practice procedures and protocols, and ensure team comply with them Where necessary, help CC Leads with rotas, meetings, inductions, one to ones, appraisals, audits. Assess individual Call Handler knowledge and understanding, and prepare written evaluations identifying key skills and areas for development and mentoring with the help of the Call Centre Leads Promote a positive learning environment Help Call Centre Leads develop, maintain and regularly review training and induction plans and materials in line with Teldoc policies and procedures. Include training guides, Call handler desk packs, and Call Centre notice boards.

To assist with carrying out live call audits and provide individual feedback to Call Handlers To assist with ensuring staffing levels are maintained at a consistent level, in line with leave policies to ensure operational needs are met. To assist Call Centre Leads in ensuring tasks and other Call Handler admin related duties are completed in a timely manner and in accordance with any policies. To assist Call Centre Leads in meeting business continuity needs. To understand, enforce and uphold Teldoc practice policies, standards and guidance


  • Senior Call Handler

    1 month ago


    Telford, United Kingdom Teldoc Full time

    Job summary This role is part time; working between 24 - 30 hours per week. Please note; you must have previous experience of General Practice, dealing with patients and medical knowledge to be considered for this position. You will be responsible for supporting the Call Centre Team Leads and the Call Handlers with day to day business operations...

  • Senior Receptionist

    2 days ago


    Telford, United Kingdom Teldoc Full time

    Job summary This role is part time; working 22 hours per week. Please note; you must have previous experience of General Practice, dealing with patients and medical knowledge to be considered for this position. You will be responsible for supporting the Call Centre/FOH Team Leads and the Receptionists / Call Handlers with day to day business...

  • Call Handler

    2 weeks ago


    Telford, United Kingdom Proactive Personnel Ltd Full time

    Are you a confident, adaptable and motivated individual seeking a FULLY REMOTE role within a busy and varied position? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team on a temporary to Permanent basis paying £12.25 per hour with flexible working hours. **What’s in it for...

  • Call Handler

    2 weeks ago


    Telford, United Kingdom Proactive Personnel Ltd Full time

    Are you a confident, adaptable and motivated individual seeking a FULLY REMOTE role within a busy and varied position? Our client is seeking a hardworking, dedicated and experienced customer service executive to join their small and expanding team on a temporary to Permanent basis paying £12.25 per hour with flexible working hours. **What’s in it for...


  • Telford, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

    NHS Prescription Ordering Direct (POD) Call Handler The post holder must have GCSE grade C or above in English and Maths (or equivalent experience) and previous customer service experience. The post holder must have excellent communication skills and the ability to work independently as well as within a team. Good IT skills and competency in typing/word...


  • Telford, United Kingdom The Ardonagh Group Full time

    **Lead Generation Account Handler** - Telford - ARD894990 Due to expansion, a further vacancy has arisen for a Lead Generation Account Handler at Telford based Towergate Insurance. The successful applicant will actively and enthusiastically contact new and potential clients, to further enhance our knowledge to their business, to ensure that the correct...

  • Call Handler Agent

    2 weeks ago


    Telford, Telford and Wrekin, United Kingdom Orbit Full time £24,091

    If you're currently working in Customer Service or as a Call Centre Agent, or are interested in looking for your next opportunity in Telford, we may just have what you're looking forAs a Call Centre Agent at Orbit Credit Services you will be having conversations with people to support them to get back to financial wellbeing. You'll be based at our office in...

  • Call Handler

    4 weeks ago


    Telford, United Kingdom Teldoc Full time

    PART TIME SHIFTS AVAILABLE - x20 hours and x24 hours WORKING MONDAY TO FRIDAY, BETWEEN 8AM - 6:30PM MUST BE FULLY FLEXIBLE - YOUR WORKING HOURS WILL BE BETWEEN 8:00AM AND 6:30PM, UP TO FIVE DAYS PER WEEK, WORKING ON A FOUR WEEKLY ROTA. YOU MUST BE FULLY FLEXIBLE TO WORK DIFFERENT DAYS/TIMES TO SUIT THE NEEDS OF THE BUSINESS. Due to continued expansion,...

  • Account Handler

    2 weeks ago


    Telford, Telford and Wrekin, United Kingdom The Ardonagh Group Full time

    Account Handler - Telford - ARDVK879113We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker.This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.Responsibilities include: Dealing with client calls (inbound and outbound) in order to...


  • Telford, Telford and Wrekin, United Kingdom The Ardonagh Group Full time

    Lead Generation Account Handler - Telford - ARD894990Due to expansion, a further vacancy has arisen for a Lead Generation Account Handler at Telford based Towergate Insurance.The successful applicant will actively and enthusiastically contact new and potential clients, to further enhance our knowledge to their business, to ensure that the correct department...


  • Telford, United Kingdom Wellington Medical Practice Full time

    **About us** Wellington Medical Practice We are expanding our Call Handling Team and have positions available. You will be at the heart of our Primary Care Service dealing day to-day with patient calls, booking appointments, advising, and signposting. Working in a patient-focused and person-centred way alongside our existing team of highly skilled and...


  • Telford, Telford and Wrekin, United Kingdom Wellington Medical Practice Full time

    About usWellington Medical PracticeWe are expanding our Call Handling Team and have positions available. You will be at the heart of our Primary Care Service dealing day to-day with patient calls, booking appointments, advising, and signposting. Working in a patient-focused and person-centred way alongside our existing team of highly skilled and trained...


  • Telford, United Kingdom Ardonagh Full time

    Due to expansion, a further vacancy has arisen for a Lead Generation Account Handler at Telford based Towergate Insurance. The successful applicant will actively and enthusiastically contact new and potential clients, to further enhance our knowledge to their business, to ensure that the correct department can provide a quotation for that client. Principle...

  • Account Handler

    4 weeks ago


    Telford, United Kingdom Ardonagh Full time

    We are seeking a Sales Account Handler vacancies - for Towergate Insurance Brokers. Responsibilities include: - Dealing with prospect/client calls (inbound and outbound) in order to quote and secure their insurance policies. - Calculating, negotiating and delivering premiums and agreeing payment methods. - Cross-selling policies the client does not...

  • Account Handler

    4 weeks ago


    Telford, United Kingdom Ardonagh Full time

    We are seeking a Sales Account Handler vacancies - for Towergate Insurance Brokers. Responsibilities include: - Dealing with prospect/client calls (inbound and outbound) in order to quote and secure their insurance policies. - Calculating, negotiating and delivering premiums and agreeing payment methods. - Cross-selling policies the client does not...

  • Account Handler

    4 weeks ago


    Telford, United Kingdom Ardonagh Full time

    We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker. **This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.** Responsibilities include: - Dealing with client calls (inbound and outbound) in order to process/manage their...

  • Account Handler

    4 weeks ago


    Telford, United Kingdom Ardonagh Full time

    We are seeking a Customer Support Account Handler based in our Telford offices for Towergate Insurance Broker. **This role is to provide a quality administrative service to all clients covering all aspects of their insurance arrangements.** Responsibilities include: - Dealing with client calls (inbound and outbound) in order to process/manage their...


  • Telford, United Kingdom Teldoc Full time

    We have a patient list size of over 49,000 patients across multiple sites. Availability to work Monday and Friday preferred.

  • Spr Supervisor

    4 weeks ago


    Telford, United Kingdom Shropshire Community Health NHS Trust Full time

    An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community...

  • Spr Supervisor

    2 weeks ago


    Telford, Telford and Wrekin, United Kingdom Shropshire Community Health NHS Trust Full time

    An exciting opportunity has arisen in our Single Point of Referral Team for an enthusiastic team player to join our call handler and administrative team to support the clinical services in Shropshire Community Health NHS Trust. Single Point of Referral supports the delivery of care to people in their own homes who need urgent and planned community services....