Band 3 Team Administrator
2 months ago
Op Courage The Veterans Health and Well-being Service provides specialist care and support for those due to leave the armed forces, Reservists and those who’ve already left.
The post holder will undertake a wide range of reception and administrative duties. These will include the monitoring, recording, and booking of appointments and managing a busy telephone line, the receiving of all incoming mail and ensuring action is taken appropriately, processing clinical letters and other correspondence.
You will provide an effective, efficient, and confidential administrative service to support the clinical team. There is a need to be able to work within a busy work environment with accuracy and to tight deadlines. You will work closely with a small admin team, yet need to have the ability to prioritise your workload and act on your own initiative is essential.
- To undertake a range of administrative and clerical duties to support the work of Veterans Op Courage Service.
- To act as first point of contact for patients and visitors to the Team including fielding calls and taking and disseminating messages.
- To service outpatient clinics utilising both Trust patient information and in-house systems.
- To undertake general administrative duties to assist the wider administrative and multidisciplinary teams in carrying out their duties.
- To provide cover for admin colleagues when required to include working at Barberry.
- To work flexible hours to meet the needs of the Service
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
For further information about the main responsibilities please view the attached job description and person specification.
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