Income Officer

1 month ago


York, United Kingdom City of York Council Full time

An exciting role has become available in our busy Customer Accounts Team. In the role of Income Officer - Customer Accounts you will be required to undertake a range of duties, with the key objective being the efficient invoicing and collection of sundry debts, ensuring a high collection rate and minimum write off.

The role involves recovery of sundry debts by referral to external bailiffs or making claims to County Court.

You will be responsible for daily report validations in accordance with Audit requirement to ensure the daily balancing of the debtors system and correct delivery of debt recovery outputs.

You will also assist in managing the Council’s Deferred Payment Scheme for Adult Social Care charges. You will be responsible for arranging property valuations, calculating customer eligibility to the scheme, and submitting paperwork to our legal department to facilitate the completion of this process.

You should be highly numerate and be familiar and confident at using spreadsheets. You should also be familiar with Microsoft Word and other office packages.

You will be expected to deal with vulnerable customers, often at stressful times in their lives, therefore you should have excellent customer service skills, and be able to deal with queries in a confident and efficient manner. You will be expected to contact customers directly over the phone in order to obtain successful repayment of outstanding debts.

The Council is highly committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express him/herself spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

The duties of this post require the postholder to undertake a basic Criminal Record check (unspent convictions only) via the Disclosure and Barring Service.

Closing date: Sunday 12 February 2023 at 12 midnight

Interview date: To be confirmed


  • Income Officer

    4 weeks ago


    York, United Kingdom City of York Council Full time

    We are WorkwithYork and we are working with our client to find an Income Officer. This is a full time, temporary assignment for 3 months Monday - Friday, partly working from home and the office based in York City Centre. The pay rate is £11.77 per hour. The role involves: - Inputting invoices - Reconciling financial accounts - Amending customer weekly...

  • Income Officer

    4 weeks ago


    York, United Kingdom Work with York Full time

    **Location**: York City Centre - **Type of Work**:Temporary - **Hours**: Full Time - **Salary**: 11.77 per hour - **Start date**: 06/04/2023 - **Duration**: 3 months temporary assignment We are WorkwithYork and we are working with our client to find an Income Officer. This is a full time, temporary assignment for 3 months Monday - Friday, partly working...


  • York, United Kingdom One to One Recruitment Full time

    **The role of Finance Income Officer includes**: - Processing ledger transactions including cash handling and banking, invoices and income reconciliation, rents and reconciliations. - First line review point for ensuring income collection and billing processes have the necessary audit controls in place and monitor and report associated risks. - Processing...

  • Income Officer

    1 month ago


    York, United Kingdom City of York Council Full time

    Join part of an exciting team at the City of York Council as we’re expanding the service to meet demands. We are looking for enthusiastic, outgoing and committed individuals to join our Income Team. The role will also have a focus on visiting new developments and newly built properties in York in order to maximise collection rates in an effective and...

  • Finance Officer

    4 days ago


    York, United Kingdom York College Full time

    **Finance Officer (Sales & Income)** **Ref**: 2324/090 **Hours**: 22.5 hours per week, Monday - Friday, (39 weeks per year, 38 weeks during term time plus 1 week), working hours flexible between the period 9:30 am - 3:00 pm. **Salary**: £12,390 per annum (i.e. £22,958 pro rata per annum) plus benefits including a **Generous Occupational Pension...

  • Income Officer

    1 month ago


    York, United Kingdom City of York Council Full time

    An exciting role has become available in our busy Financial Transactions Team. You will be required to undertake a range of duties, with the key objective of supporting Adults Social Services. The role involves the processing of invoices and payments to care providers by means of direct invoice input, and file upload via the council’s provider...

  • Income Officer

    1 month ago


    York, United Kingdom City of York Council Full time

    An exciting role has become available in our busy Financial Transactions Team. You will be required to undertake a range of duties, with the key objective of supporting Adults Social Services. The role involves the processing of invoices and payments to care providers by means of direct invoice input, and file upload via the council’s provider...


  • York, United Kingdom City of York Council Full time

    We are WorkwithYork and we are working with our client to find a Customer Support Officer. This is a full time temporary assignment until the end of March 2023, based in York City Centre. The hours are Monday - Friday and the pay rate is £11.77 per hour. **This role involves**: - Managing mailboxes - Handling incoming and outgoing customer calls -...


  • York, United Kingdom Edwards & Pearce Full time

    Office Administration Assistant **Salary**: £Competitive Benefits: Pension, Employee Assistance Programme Location: York Our client, a well-respected professional services firm is looking to recruit an Office Administration Assistant to the team. This role will provide admin support to various departments throughout the organisation. Our client offers a...


  • York, United Kingdom City of York Council Full time

    We are WorkwithYork and we are working with our client to find a Customer Support Officer. This is a full time temporary assignment until the end of November, potentially longer, with the opportunity to go permanent. The role is based just outside of York City Centre. The hours are Monday - Friday and the pay rate is £11.77 per hour. This role...


  • York, United Kingdom The Smartlist Full time

    **Office Administration Assistant** **Do you have excellent communication skills and a professional telephone manner?** Townends is a long-established Accountancy Practice with offices in York and Goole, that specialises in providing everything that the owner managed business needs. We have a full range of Accountancy services aimed at such businesses,...


  • York, United Kingdom 1try Ltd Full time

    An exciting opportunity exists to join our expanding team. 1try designs and manufactures infrastructure products for the Telecommunications sector. Due to rapid expansion an opportunity has arisen for a Junior Office Administrator. This is an ideal opportunity for the right applicant to get in early and be key to developing and rolling out processes that...


  • York, United Kingdom Work with York Full time

    **Location**: York City Centre - **Type of Work**:Temporary - **Hours**: Full Time - **Salary**: 11.77 per hour - **Start date**: 04/01/2023 - **Duration**: Until the end of March 2023 We are WorkwithYork and we are working with our client to find a Customer Support Officer. This is a full time temporary assignment until the end of March 2023, based in...

  • Data Officer

    4 days ago


    York, United Kingdom Stillbirth and neonatal death charity (Sands) Full time

    Job description **Data Officer** **Location**:London (split between working at home and the London office, 2 days per week) **Salary**: £32,500 per annum, plus £312 Home Worker Allowance pro rata **Job Type**:Full Time, Permanent Our client is the leading stillbirth and neonatal death charity and exists to reduce the number of babies dying and to...


  • York, United Kingdom Work with York Full time

    **Location**: York City Centre - **Type of Work**:Temporary - **Hours**: Full Time - **Salary**: 11.77 per hour - **Start date**: 27/07/2023 - **Duration**: until the end of November 2023 We are WorkwithYork and we are working with our client to find a Customer Support Officer. This is a full time temporary assignment until the end of November, potentially...

  • Grants Officer

    1 day ago


    York, York City, United Kingdom Joseph Rowntree Charitable Trust Full time

    As a Grants Officer at JRCT, you will be responsible for supporting the management, administration and development of the Rights and Justice ProgrammeThe role can be undertaken remotely, or based at our York office. We are open to flexible working patterns, including job share arrangements. We try to schedule meetings to accommodate caring responsibilities....


  • York, United Kingdom The York Dental Suite Full time

    **Full time front of house team member** Required front of house assistant and back office admin support for a private dental practice. Back-office role will be responding to incoming enquiries (no cold calling) and helping the management team with monthly administration tasks. Dental experience desirable but not essential as full training will be...

  • Grants Officer

    1 day ago


    York, York City, United Kingdom Joseph Rowntree Charitable Trust Full time

    As a Grants Officer at JRCT, you will be responsible for supporting the management, administration and development of the Power and Accountability Programme. This programme makes grants on Democracy, Corporate Accountability and Responsible MediaThe role can be undertaken remotely, or based at our York office. The role is for 28 hours a week and we are open...


  • York, United Kingdom Pratap Partnership Ltd Full time

    Chief Finance Officer - £75,000 per annum + Benefits This is a truly unique opportunity to join this registered charity as their Chief Finance officer at a time when they are investing in significant growth plans. An ambitious Neighbourhood Plan for the development and redevelopment of major elements of the Precinct and a strong sustainability agenda to...


  • York, United Kingdom One to One Recruitment Full time

    Office/Operations Manager We are working alongside an award winning, and highly successful, Law Firm in York, to assist them in their continued growth by recruiting an Office/Operations Manager. This is a senior position within the firm, working alongside the Partners to achieve a strategic growth plan, whilst also managing the daily operation. The purpose...