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Call Centre Representative
2 days ago
We are currently seeking a Call Centre Representative to join our team. As a Call Centre Representative, you will be responsible for providing excellent customer service and resolving customer inquiries over the phone.
**Duties**:
- Answer incoming calls from customers and provide assistance with their inquiries
- Analyse customer needs and provide appropriate solutions or escalate issues as necessary
- Maintain a high level of professionalism and phone etiquette at all times
- Collaborating with team members and other departments to address customer needs.
- Up selling or cross-selling products and services when appropriates
**Skills**:
- Strong data entry skills with attention to detail
- Excellent phone etiquette and customer service skills
- Ability to analyse customer needs and provide appropriate solutions
**Salary**: From £23,843.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 21/03/2024
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