Call Centre Representative
5 days ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a great opportunity to work in a fast-paced environment and develop valuable communication and problem-solving skills.
**Responsibilities**:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products or services
- Enter customer data and update records in the system with attention to detail
- Analyze customer needs and recommend appropriate solutions or upsell additional products
- Resolve customer complaints or issues promptly and effectively
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
**Requirements**:
- Excellent verbal and written communication skills in English
- Strong data entry skills with attention to detail
- Ability to analyze customer inquiries and provide appropriate solutions
- Previous experience in a call center or customer service role is preferred
- Ability to handle high call volumes and work under pressure
**Job Types**: Full-time, Permanent
Pay: From £24,264.90 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 12/05/2024
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