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Call Centre Representative

3 months ago

London, United Kingdom Channel Centre Full time

We are seeking a reliable and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting customers with their inquiries and concerns. This is a great opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Provide accurate information to customers regarding products, services, and promotions
- Assist customers with placing orders, processing payments, and resolving any issues or complaints
- Perform data entry tasks to update customer information in the system
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions or upsell products
- Follow company policies and procedures to ensure compliance with regulations
- Collaborate with team members to achieve individual and team goals

**Requirements**:

- Excellent verbal and written communication skills in English
- Ability to communicate effectively and professionally with customers
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to multitask and handle high call volumes in a fast-paced environment
- Previous experience in a call center or customer service role is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,254.88 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2024