Call Centre Representative

3 days ago


London, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone. This is a full-time position with opportunities for growth and advancement.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving issues
- Upsell products or services to increase sales revenue
- Perform data entry and maintain customer records in the system
- Analyze customer needs and recommend appropriate solutions
- Handle escalated calls or complaints with empathy and professionalism
- Follow company policies and procedures to ensure customer satisfaction

**Requirements**:

- Excellent phone etiquette and communication skills in English
- Bilingual proficiency in Spanish is highly desirable
- Ability to effectively communicate complex information to customers
- Strong problem-solving skills and ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to work in a fast-paced environment with mínimal supervision
- Prior experience in a call center or customer service role is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,254.88 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 14/05/2024



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