Customer Service Agent
5 months ago
Monday - Friday shifts 7.30am - 4pm and 8.30am - 5pm - 37.5 hours a week £25,000 per annum
We are looking for a Customer Service Agent to work for our client based in Binley, Coventry.
The role involves:
- Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
- To be a first point of customer contact for the company, providing the highest possible level of customer service through - Listening to the customer and understanding their needs, Negotiating and endeavouring to satisfy the customer, keeping them informed, Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.
Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels
**Experience & Qualifications**
Customer Service Experience -clear and confident communication skills
IT literate with accurate data entry skills
Working within a lively team and there are genuine career opportunities.
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: NC3320
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