Customer Service Agent

5 months ago


Binley and Willenhall, United Kingdom The Caraires Consultancy Full time

Monday - Friday shifts 7.30am - 4pm and 8.30am - 5pm - 37.5 hours a week £25,000 per annum

We are looking for a Customer Service Agent to work for our client based in Binley, Coventry.

The role involves:

- Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
- To be a first point of customer contact for the company, providing the highest possible level of customer service through - Listening to the customer and understanding their needs, Negotiating and endeavouring to satisfy the customer, keeping them informed, Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.

Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels

**Experience & Qualifications**

Customer Service Experience -clear and confident communication skills

IT literate with accurate data entry skills

Working within a lively team and there are genuine career opportunities.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: NC3320


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