Customer Service Agent

5 months ago


Binley and Willenhall, United Kingdom The Caraires Consultancy Full time

**Monday - Friday shifts 7.30am to 4pm and 8.30am to 5pm**
**37.5 hours a week**
**£25,000 per annum**

We are looking for a Customer Service Agent to work for our client based in Binley, Coventry.

**The role involves**:

- Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
- To be a first point of customer contact for the company, providing the highest possible level of customer service.
- Negotiating and endeavouring to satisfy the customer, keeping them informed,
- Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.
- Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels

**Experience & Qualifications**
- Customer Service Experience -clear and confident communication skills
- IT literate with accurate data entry skills
- Experience of SAP is desirable
- Previous telephone experience
- Confident doing other administrative tasks
- Working within a lively team and there are genuine career opportunities.

**Interested?**
- Working through Caraires..._

(1) We pay the same hourly rate as your permanent equivalent from day one.

(2) We pay 3% employer contribution towards your pension.

(3) We pay annual leave as you accrue it from day one.

(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.

(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.

(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.

(7) We will deliver seasonal gifts as a token of recognition for your hard work.

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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: MR3418


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