Customer Service Agent
5 months ago
**Monday - Friday shifts 7.30am to 4pm and 8.30am to 5pm**
**37.5 hours a week**
**£25,000 per annum**
We are looking for a Customer Service Agent to work for our client based in Binley, Coventry.
**The role involves**:
- Take all customer orders accurately and process them into the system in a timely manner ensuring that the customer service requirements are agreed and met.
- To be a first point of customer contact for the company, providing the highest possible level of customer service.
- Negotiating and endeavouring to satisfy the customer, keeping them informed,
- Dealing with a variety of customer service activities, with flexibility dependent on the department’s needs.
- Proactively resolve customer issues or changes in the requested order, keeping them fully informed in a professional and honest manner enabling them to accommodate any revised service levels
**Experience & Qualifications**
- Customer Service Experience -clear and confident communication skills
- IT literate with accurate data entry skills
- Experience of SAP is desirable
- Previous telephone experience
- Confident doing other administrative tasks
- Working within a lively team and there are genuine career opportunities.
**Interested?**
- Working through Caraires..._
(1) We pay the same hourly rate as your permanent equivalent from day one.
(2) We pay 3% employer contribution towards your pension.
(3) We pay annual leave as you accrue it from day one.
(4) We will ensure you receive regular contact from a Caraires consultant. Feel free to pop in or call at any time.
(5) Recommend a friend and you will receive a £25 retail voucher when they work a full week.
(6) Employee of the month: You could win a monthly prize if you’re nominated by your line manager.
(7) We will deliver seasonal gifts as a token of recognition for your hard work.
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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
**Job Types**: Full-time, Permanent
**Salary**: From £25,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: MR3418
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