Technical Support Agent

5 months ago

Willenhall, United Kingdom Project Better Energy Full time

**Job Title**: Technical Support Agent
**Salary**: £24,000.00
**Location**: Wolverhampton

**Who are we?**:
Project EV part of the Project Better Energy Group has established itself as the up-coming market leader in electric vehicle charging, providing solutions for EV drivers to charge at home, at work and on the road. On our mission to make charging simple and hassle-free for all, our charging points have been used worldwide to keep motorists on the road.

We work with the world's leading vehicle manufacturers, as well as some of the UK's biggest fleets, leasing companies, local authorities, new housing market and many more We are the UK's only charger manufacture that can offer all their own products in house from 7kw AC to 300kw DC.

**The role**:
We are looking for individuals to work in a team to provide customer support to our clients charging points across the UK. Regardless of your previous experience, we are looking for a team player who will work with clients to build a relationship and to resolve any issues that they are experiencing. Within a regular day of our customer service department, you will be replying to customer enquiries, answering customer phone calls, checking customer accounts, and investigating serial number specific problems.

We are looking for people like you, to join a long-term company and to provide exceptional levels of customer service to our clients, promoting a market leading service.

**What you’ll bring**:

- Experience in customer care/service
- Good communication skills, both written and verbal
- Strong listening skills
- A real passion for service and customers
- Enjoy working as part of a team but also have the ability to work on your own initiative
- The ability to prioritise and organise your own time and tasks
- Good administration skills
- A positive attitude and good work ethic
- Problem solving
- General knowledge of standard Microsoft Office packages, including Excel, Outlook and Word
- The ability to combine talking and typing

**What we offer**:

- Private health insurance (Once probationary period passed)
- Life Assurance (Once probationary period passed)
- Company pension (Company contribution 3% as standard)
- Ongoing training & future development (Developmental Road map to be completed during probationary review)

**Salary**: £24,000.00

Pay: £24,000.00 per year

Ability to commute/relocate:

- Willenhall, WV13 3XA: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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